Business Solutions Manager

JOB SUMMARY

The Business Systems Manager is a senior business analysis role under the Application, Data and AI Services team. The role leads the end-to-end business analysis lifecycle, from discovery and requirements elicitation through solution design, validation, and client acceptance, for application, data analytics, automation, and artificial intelligence (AI) solutions delivered to private and public-sector clients.

Acting as the bridge between clients, business stakeholders, and technical delivery teams, the Business Systems Manager analyzes current business processes and systems, defines future-state requirements, and ensures that solutions are aligned with business objectives, technically feasible, compliant with applicable standards and regulations, and successfully adopted by end users. The role works closely with Project Managers, Solution Architects, Developers, Data Analysts, AI Engineers, and Quality Assurance teams.

The position also sets business analysis standards and practices for the team, mentors Business Analysts, supports pre-sales and bid preparation, and drives innovation, solution optimization, and the continuous improvement of the company's technology services.

PRIMARY DUTIES & RESPONSIBILITIES:

A. Business Analysis and Requirements Management

1. Lead business analysis activities across the project lifecycle, including defining the business analysis approach, stakeholder analysis, and requirements management plan for each engagement.
2. Plan and facilitate requirements elicitation through stakeholder interviews, workshops, focus group discussions, process walkthroughs, document analysis, surveys, and observation of current operations.
3. Analyze client documents such as Terms of Reference (TOR), Requests for Proposal, policies, issuances, and existing system documentation to identify business, functional, non-functional, data, and compliance requirements.
4. Translate business needs into clear, complete, and testable functional and technical solution requirements.
5. Prepare and maintain business analysis deliverables, including Business Requirements Documents (BRD), Functional Specification Documents (FSD), user stories with acceptance criteria, use cases, and business rules catalogs.
6. Establish and maintain a Requirements Traceability Matrix (RTM) linking each requirement to design, development, test cases, and contract deliverables.
7. Prioritize requirements with stakeholders using appropriate techniques (e.g., MoSCoW) and secure formal sign-off on baselined requirements.
8. Manage requirement changes through a formal change control process, assessing their impact on scope, schedule, cost, and solution design before approval.

B. Business Process and Systems Analysis

1. Assess existing business processes and systems, document current-state (As-Is) process models, and identify pain points, gaps, redundancies, and control weaknesses.
2. Design future-state (To-Be) processes using standard notations such as BPMN, swimlane diagrams, and flowcharts, and perform gap analysis between the current and target states.
3. Conduct systems analysis, including the review of existing applications, interfaces, and integration points, and define system context, data flows, and integration requirements.
4. Define data requirements, including data entities, data dictionaries, data mapping and migration rules, data quality rules, and reporting and dashboard requirements, in coordination with data specialists.
5. Identify and document non-functional requirements such as security, performance, availability, scalability, accessibility, and data privacy in line with the Data Privacy Act of 2012 (RA 10173).
6. Evaluate opportunities for process improvement, automation, application modernization, and AI adoption, including the identification of AI use cases and the data needed to support them.

C. Business Solutions Design and Development

1. Identify, assess, and recommend technology solutions that address business challenges and client requirements.
2. Collaborate with Solution Architects, Developers, Data Analysts, and AI Engineers to validate solution designs against documented requirements and confirm technical feasibility.
3. Develop solution proposals, business cases, cost-benefit analyses, and implementation strategies.
4. Prepare or review wireframes, mock-ups, and prototypes to validate requirements and user experience with stakeholders before development begins.
5. Ensure proposed solutions are practical, scalable, cost-effective, and aligned with business goals.

D. Solution Validation, Testing, and Adoption

1. Develop or review test scenarios and test cases to ensure full coverage of documented requirements.
2. Plan and coordinate User Acceptance Testing (UAT) with clients, including UAT scripts, schedules, defect triage, and acceptance sign-off.
3. Verify that delivered features meet acceptance criteria and agreed scope before release or deployment.
4. Support change management and user adoption through end-user training materials, user manuals, process guides, and knowledge transfer sessions.
5. Conduct post-implementation reviews to confirm that solutions deliver the expected business benefits, and document lessons learned.

E. Client and Stakeholder Management

1. Engage with clients and internal stakeholders to understand business requirements, expectations, and operational challenges.
2. Identify and map stakeholders according to their interests, influence, and communication needs, and maintain their engagement throughout the project.
3. Present and communicate proposed solutions, requirements, project approaches, and recommendations to both management and technical audiences.
4. Facilitate requirements validation and walkthrough sessions, resolve conflicting requirements, and build consensus among stakeholders.
5. Manage stakeholder expectations and ensure alignment throughout the solution development and implementation lifecycle.
6. Build and maintain strong client relationships to identify opportunities for additional services and business growth.
7. Act as the primary coordination point between clients, business units, and technical delivery teams, as assigned.

F. Project and Service Delivery Management

1. Oversee the planning, execution, and delivery of the business analysis workstream, and contribute to overall project planning in coordination with Project Managers.
2. Coordinate with Business Analysts, Project Managers, Developers, Data Analysts, AI Engineers, Quality Assurance, and other technical specialists.
3. Monitor project timelines, deliverables, resource allocation, and implementation progress, particularly for requirements, design, and acceptance milestones.
4. Identify project risks, issues, and dependencies and implement appropriate mitigation strategies.
5. Ensure that project outputs meet agreed scope, quality standards, contractual obligations, and client expectations.
6. Prepare and review project deliverables for submission and acceptance, including those required under government contracts and Terms of Reference.

G. Business Analysis Practice Leadership

1. Establish and maintain business analysis standards, templates, and methodologies for the team, aligned with recognized frameworks such as the IIBA BABOK® Guide.
2. Review the quality, completeness, and consistency of business analysis deliverables prepared by other Business Analysts before release to clients.
3. Mentor, coach, and guide Business Analysts, and recommend training and development needs.
4. Build and maintain a knowledge base of reusable requirements, process models, and domain knowledge across client sectors.

H. Business Process Improvement and Innovation

1. Recommend automation and AI-driven initiatives to improve productivity and operational efficiency.
2. Monitor industry trends, emerging technologies, regulatory developments, and market developments relevant to application, data, and AI services.
3. Drive continuous improvement initiatives and promote innovation across the department.

I. Business Growth and Performance Monitoring

1. Support business development initiatives through solution presentations, technical proposals, and client consultations.
2. Analyze Terms of Reference and bid documents to support proposal preparation, including requirements compliance matrices, technical approaches, and solution write-ups.
3. Identify potential revenue-generating opportunities within application development, data services, and AI solutions.
4. Monitor project performance, client satisfaction, and service delivery effectiveness.
5. Prepare management reports, project updates, and business performance recommendations.

KEY PERFORMANCE INDICATORS:

1. Timely completion and client sign-off of business analysis deliverables (e.g., BRD, FSD, RTM) against the approved project schedule.
2. Quality of requirements, measured by the number of defects and change requests traced to missing, unclear, or incorrect requirements.
3. UAT pass rate and timely client acceptance of delivered solutions.
4. Client and stakeholder satisfaction ratings.
5. Realization of the business benefits defined in approved business cases.
6. Contribution to technical proposals, bids, and new or expanded client engagements.
7. Adoption of business analysis standards and growth in the capability of the Business Analysts mentored.

QUALIFICATIONS:

1. Bachelor's degree in Information Technology, Computer Science, Business Management, Engineering, or a related field.
2. At least 5 years of relevant experience in business analysis, systems analysis, business solutions, IT project management, application management, or technology consulting, of which at least 3 years should be in a senior or lead business analyst role.
3. At least 2–3 years of experience in a supervisory or managerial capacity is preferred.
4. Proven experience leading requirements elicitation and producing BRDs, FSDs, user stories, process models, and requirements traceability matrices for full-lifecycle software projects.
5. Experience handling application development, data analytics, business intelligence, AI solutions, or digital transformation projects.
6. Experience with government IT projects, including Terms of Reference analysis and Philippine public procurement under RA 12009 (New Government Procurement Act) and its IRR, is an advantage.
7. Background in client-facing roles, solution consulting, or technology service delivery is an advantage.
8. Experience in preparing business proposals, solution presentations, and project documentation.
9. Knowledge of project management methodologies, business process improvement, the software development lifecycle (SDLC), and both Agile (Scrum) and Waterfall delivery approaches.
10. Professional certification such as IIBA CBAP®, CCBA®, or IIBA-AAC, or an Agile product ownership certification (e.g., CSPO, PSPO), is an advantage.

CORE COMPETENCIES:

Business Analysis and Requirements Engineering – Ability to plan and lead requirements elicitation, analyze and model requirements, and manage them through traceability, change control, and acceptance.

Business Process and Systems Analysis – Ability to model current and future-state processes, analyze systems, data, and integrations, identify operational gaps, and recommend process enhancements.

Business Solutions Strategy and Development – Ability to assess business needs and develop effective technology-driven solutions.

Application, Data & AI Solutions Knowledge – Understanding of enterprise applications, data analytics, automation, and AI technologies.

Facilitation and Communication – Ability to lead workshops, write clear and structured documentation, and present complex concepts to executive and technical audiences.

Client and Stakeholder Relationship Management – Strong communication, negotiation, consensus-building, and relationship-building skills.

Project and Service Delivery Management – Ability to manage project execution, resources, timelines, and deliverables.

Analytical and Critical Thinking – Ability to break down complex problems, analyze data, and make evidence-based recommendations.

Strategic Thinking and Leadership – Ability to lead and mentor teams, make informed decisions, and align technology initiatives with business objectives.

WORK SCHEDULE:

Work Week

Mondays to Fridays