Business Retention Officer

Company Description

PhilCare, established in 1982, is a pioneering Health Maintenance Organization (HMO) in the Philippines, committed to providing world-class health services. With over three decades of experience, the company continues to be a leader in the industry, delivering reliable in-patient and out-patient care. PhilCare is also dedicated to promoting total wellness, healthy living, and advancing technology-enabled customer experiences. As a trailblazer in the HMO sector, PhilCare remains at the forefront of healthcare innovation.

Role Description

This is a full-time on-site role for a Business Retention Officer, based in Calabarzon, Philippines. The Business Retention Officer will be responsible for maintaining and nurturing relationships with clients, ensuring satisfaction with services provided, and actively addressing concerns. Additional tasks include analyzing retention metrics, developing strategies to maintain client loyalty, and coordinating with internal teams to enhance customer experiences. Prompt and effective communication with clients is a key aspect of the role.

Qualifications

• Strong Business and Analytical Skills to evaluate retention data and develop strategies.
• Excellent Communication and Interpersonal Communication skills for engaging with clients and internal teams.
• Customer Service expertise, ensuring exceptional client experience and problem resolution.
• Proven ability to work collaboratively and adapt to dynamic environments.
• Relevant professional experience, with a background in client relations or business development preferred.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.