At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Evaluate the gap between current business operations and the future state, using data to identify risks, track preparation progress, and measure the success of adoption. This role ensures that transitions are seamless by optimizing processes and providing actionable insights to leadership.
Duties And Responsibilities
- Requirements Elicitation: Gathers detailed business requirements from stakeholders.
- Gap Analysis: Compares the As-Is state with the To-Be state to identify what needs to change.
- Solution Validation: Ensures the technical solution being built actually solves the business problem.
- Documentation: Creates functional specifications and process maps.
- Demand-Solution Mapping: Converts a Business Requirement (e.g., I want to log in) into an implementation plan
- UAT: Assists the QA team in creating test cases that validate the technical logic, not just the user experience.
- Impact Assessment: Identifies which employees or departments will be affected by the project.
- Training & Comms: Develops training materials and internal communications to prepare staff.
- User Adoption: Measures how well the new system or process is being used after launch.
- Transition Planning: Coordinates the Go-Live activities from the business side (e.g., floor walking, help desks).
Requirements
- At least 5 years of experience in Program Management/ Project Management/ Business Analysis/ Business Readiness / Change Management
- Background in BPO / Telco/Tech/Finance. Experience in fast-paced or high-volume industry is preferred.
- Expertise in performance management and KPI governance
- Proficiency in analytics methods and tools.
- Strong communication and writing skills for interacting with Leadership, customers, vendors, and internal stakeholders.
- PMP/ Lean / Six Sigma certification is a plus
- Bahelor's Degree in any related field
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
