Business Process Senior Associate

Position Responsibilities:

• Sort and process AWD requests per established procedures while meeting agreed service-level standards

• Rip emails from the mailbox and accurately index/process data entries with strong focus on quality and productivity

• Exercise sound judgment in case processing perform thorough checks on every case to prevent privacy incidents

• Share timely updates and suggest process improvements to enhance team efficiency and effectiveness

• Perform other duties as assigned by Operations Management

Required Qualifications:

• With at least 1 year data/BPO experience as a requirement, undergrads with 2 years of data/BPO experience.

• Amenable for fixed night shift.

• Basic knowledge of computer system and use of Microsoft word/excel.

• Minimum keyboarding skills of at least 45 words per minute

Preferred Qualifications:

• Adept in navigating AWD Chorus, Mainframe, Web, and e-mail platforms.

• Ability to apply critical thinking and problem-solving skills in a work environment.

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• Above average attentiveness to detail (ability to clearly understand and act on presented problem statement to comprehend, capture as well as interpret basic customer information)

• Fast Learner and can work with minimum supervision.

• Strong organizational skills.

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .