Business Process Senior Associate

The Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Quezon City

1-3 Years

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Posted 2 days ago
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Job Description

Position Responsibilities:

Process payments and disbursements accurately and efficiently.
Handle contract changes for Canadian Retail policies.
Maintain compliance with established procedures and service standards.
Ensure accuracy and productivity targets are consistently met.
Collaborate with team members and adapt to feedback for continuous improvement.

Required Qualifications:

Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting.
Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.
A bachelor's degree in any field is required.
Willingness to work night shift (8 PM - 5 AM PHT) and render overtime when needed.

Preferred Qualifications:

Proficiency in Microsoft tools
Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.
Ability to apply critical thinking and problem-solving skills in a work environment.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services p rovider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid