Description
The Revenue Assurance Billing Analyst plays a vital, central role in the company's fiscal control. This position is responsible for ensuring the accuracy of financial transactions by validating off-net carrier invoices against order activities, proactively resolving billing discrepancies, and managing accurate cost allocations across internal teams.
Core Responsibilities
- Invoice Validation & Reconciliation: Validate off-net carrier invoices and equipment specifications against corresponding order and rate activities to ensure complete billing accuracy.
- Dispute Resolution: Proactively engage with external off-net carriers to investigate and resolve all billing disputes, maintaining comprehensive tracking of all resolutions.
- Cost Management: Accurately assign invoice costs to the appropriate cost centers and process them via Accounts Payable to facilitate timely carrier payment.
- Database Maintenance: Maintain and update the off-net spending database to accurately reflect modifications concerning connections, disconnections, rates, cost centers, and accounts.
- Revenue Optimization: Identify and forward opportunities for rebilling to the pertinent internal teams for processing.
- Reporting: Generate mandatory reports on Telecom off-net expenditures to support various departments, including Technology & Operations (T&O), Finance, Marketing, and Negotiations.
Key Performance Indicators (KPIs)
- Invoice Validation Savings Target: Attain a savings target equivalent to 3.5% of the total Off-net expenditure.
- Payment Compliance: Ensure late payment charges on invoices remain below 0.05%.
Qualifications And Experience
Required Knowledge
- Demonstrated comprehensive understanding of Telecommunications billing and associated services.
- Proficiency in the MS Office Suite (Excel, Word, Outlook, etc.).
- Functional knowledge of SAP or a comparable accounting system.
- Fundamental background in SQL.
Required Experience
- Substantial experience interacting directly with suppliers and external carriers.
- Proven expertise in utilizing spreadsheet and database software applications (e.g., Microsoft Excel, Access).
- Familiarity with accounting (e.g., SAP), billing (e.g., CRIS, SOECS, ARBOR), and order (e.g., OSG, FOX) systems is highly desirable.
Work Arrangement and Location
- Location: Araneta (Cubao) Site.
- Shift: Night Shift schedule (commencing at 9:00 PM or 10:00 PM).
- Hybrid Model: The role requires an initial onsite period of four (4) to six (6) months, followed by a transition to a remote work arrangement.
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
