Business Process Consultant

Business Process Consultant – ServiceNow

Hybrid | Dayshift

Are you a ServiceNow consultant with strong ITOM expertise who can bridge business needs and IT solutions Join a team where you'll help design and improve ServiceNow processes across ITSM, ITOM, and ITAM.

About the Role

As a Business Process Consultant, you'll lead business process analysis, requirements gathering, solution design, and ServiceNow implementation. You'll also facilitate client workshops and help drive continuous improvement across IT operations.

Key Responsibilities

• Design and implement ServiceNow solutions across ITSM, ITOM, and ITAM
• Lead requirements gathering and translate business needs into ServiceNow solutions
• Analyze and improve IT processes, workflows, and service operations
• Facilitate client workshops and requirements sessions
• Collaborate with business, IT, infrastructure, and other stakeholders
• Support ServiceNow module integration and process design
• Develop process and solution documentation
• Assess IT operations and identify improvement opportunities
• Provide guidance on infrastructure and ServiceNow best practices
• Support security, compliance, and infrastructure improvement initiatives
• Coordinate with vendors and stakeholders on project delivery
• Facilitate ServiceNow capability workshops and training

Must-Have Qualifications

• 6–7 years of total professional experience
• Senior Associate level or equivalent
• Strong ServiceNow functional/consulting experience
• Hands-on/functional ITOM experience – required
• Experience across ServiceNow ITSM, ITOM, and ITAM
• Strong business process analysis and process improvement experience
• Experience gathering requirements and translating them into ServiceNow solutions
• Understanding of ITOM processes and infrastructure/service operations
• Experience leading client workshops and requirements sessions
• Strong stakeholder management across business, IT, and infrastructure teams
• Experience in process design, workflows, and documentation
• Strong understanding of IT operations/infrastructure
• Comfortable with client-facing meetings

Good-to-Have

• Experience coordinating with vendors on infrastructure or ServiceNow projects
• Experience facilitating ServiceNow training or capability workshops
• Experience driving continuous improvement initiatives

Note: this position is open on multiple locations (Makati, Taguig, Cebu, Dumaguete)