Business Process Analyst

At PwC Philippines, the Business Process Analyst support the firm's continuous improvement initiatives by analyzing business processes, identifying operational inefficiencies, and helping implement solutions that enhance service delivery, quality, and efficiency. This role provides an opportunity to work with various business units, leverage data-driven insights, and contribute to process transformation initiatives across the firm.

You will work as part of a team to solve business problems, support process improvement projects, and help deliver sustainable operational solutions aligned with PwC's commitment to quality and excellence.

Key Responsibilities

• Assist in documenting and mapping current business processes, workflows, and procedures.
• Gather, analyze, and validate business requirements from stakeholders.
• Identify process gaps, bottlenecks, risks, and improvement opportunities.
• Support process improvement and automation initiatives to drive operational efficiency.
• Prepare reports, dashboards, and presentations using data analysis tools.
• Monitor key process performance indicators and provide insights to support decision-making.
• Collaborate with cross-functional teams to implement process enhancements and change initiatives.
• Participate in workshops, interviews, and process reviews with stakeholders.
• Maintain process documentation, standard operating procedures (SOPs), and knowledge repositories.
• Support testing, training, and deployment activities related to new processes, tools, or systems.
• Contribute to continuous improvement projects and other strategic initiatives as assigned.

Qualifications

Education

• Bachelor's degree in:
• Business Administration
• Industrial Engineering
• Business Management
• Business Analytics
• Information Systems
• IT/Computer Science
• Management Information Systems
• Accountancy
• Economics
• Or other related courses

Experience

• Fresh graduates are welcome to apply.
• Internship, thesis, capstone, organizational leadership, or project experience involving process improvement, business analysis, digital transformation, data analytics, systems implementation, or operations improvement is highly preferred.

Technical Skills

• Proficiency in Microsoft Excel, PowerPoint, Word, and other Microsoft 365 applications.
• Familiarity with data analysis and reporting techniques.
• Understanding of business process improvement methodologies is a plus.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Team-oriented with a willingness to learn and adapt in a fast-paced environment.
• Stakeholder engagement and communication

Company Culture

We are committed to fostering an inclusive, collaborative, and innovative work environment. We value diverse perspectives, continuous learning, and professional growth. Our culture encourages teamwork, integrity, and excellence while supporting employee well-being and career development.