Business Process Analyst

Company Description Optum, part of UnitedHealth Group (NYSE: UNH), is focused on evolving health care so more people can live their healthiest lives. The organization centers individual needs by making it easier and more affordable to manage health and well-being. Optum delivers care when and how it is needed, supports people in making informed health choices, and simplifies prescription services while helping reduce costs. Team members contribute to shaping what health care should be: more connected, more accessible, and more effective. Working at Optum means joining a mission-driven company that collaborates Together, for better health.

Role Description The Business Process Analyst is a full-time, on-site role based in Manila. This role is responsible for analyzing existing business processes, identifying gaps and inefficiencies, and recommending improvements to enhance quality, efficiency, and customer experience. The analyst will document workflows, define requirements, and collaborate with cross-functional teams to design and implement process changes aligned with operational and regulatory standards. Day-to-day activities include data collection and analysis, preparing reports and presentations, supporting change management efforts, and monitoring performance metrics to ensure sustained process optimization. The role also involves partnering with stakeholders to prioritize initiatives, resolve process-related issues, and support continuous improvement across the organization.

Qualifications

Bachelor degree in any field preffered

4+ years of relevant business analytics reporting or data analysis experiance .

Solid experiance with

SQL Databricks Phyton

Experience inreporting and analytics with data driven environement

Preferred Qualifications

Experiance in US healtcare

Experiance in Phyton for data analysis and automation

Knowledge in Rx claims and pharamacy operations

Required skills

SQL / power BI / Tableau / Databricks / ETL / Data warehousing / data architecture / reporting automation