Business Process Analyst

4-6 Years

PHP 700,000 - 701,000 per month

Job Description

The client is a globally leading healthcare firm based in the US with a shared service operation in the Philippines.

Conduct detailed process mapping and documentation of current-state workflows, controls, and dependencies
Engage business stakeholders and subject matter experts to gather process requirements, inputs, and outputs
Identify inefficiencies, risks, and opportunities for process standardisation and improvement
Support the development of future-state process designs, including workflows, roles, and service delivery considerations
Apply standard process frameworks, taxonomy, and naming conventions across outputs
Develop and maintain SOPs, work instructions, and knowledge materials aligned to approved designs
Create and update training materials to support onboarding and knowledge transfer
Document controls, risks, and compliance requirements to support governance and audit readiness
Ensure accuracy, completeness, and quality of all process documentation and knowledge assets
Maintain document repositories, including version control and organisation of materials

Bachelor's degree in Business Administration, Operations, Education, or a related field Master's degree preferred
At least 4+ years of experience in process analysis, transformation, documentation, or related areas
Lean Six Sigma Yellow or Green Belt certified or trained PMP or equivalent is an advantage
Certification in BPM, process mapping, or instructional design is preferred
Experience in process mapping, workflow documentation, or business process analysis
Proven experience developing SOPs, training materials, or knowledge assets
Proficiency in tools such as Visio, BPMN, or equivalent process mapping tools
Basic understanding of risk, controls, and compliance considerations
Strong communication and stakeholder management skills in a matrixed environment