Job Mission
The Business Partner and Engagement Officer serves as a strategic and operational HR partner to the HQ by supporting employee life cycle management, employee relations, engagement initiatives, compliance, and workforce analytics. The role helps drive a positive employee experience, strengthen organizational culture, and ensure effective delivery of People and Culture programs and services.
Duties and Responsibilities
Business Partnering and Employee Relations
- Serves as the primary HR contact for assigned business units on employee-related matters
- Provide guidance to leaders and employees on HR policies, procedures, and workplace concerns.
- Facilitate resolution of employee issues and recommend appropriate interventions.
- Build strong partnerships with business leaders to support workforce and organizational needs.
- Escalate complex employee relations matters and coordinate appropriate action plans.
Employee Lifecyle Management
- Manage and coordinate employee lifecycle processes from onboarding to separation.
- Support employee movements including transfer, promotions, confirmations, and regularizations.
- Facilitate onboarding activities and employee integration initiatives.
- Coordinate offboarding processes, clearances, and exit documentation.
- Maintain accurate employee records, personnel files, and HR documentation.
Employee Engagement and Culture
- Plan, organize, and execute employee engagement programs, company events, and team-building activities,
- Develop and implement initiatives that strengthen organizational culture and employee experience.
- Support communication, recognition, and employee well-being programs.
- Gather employee feedback and recommend initiatives to improves engagement and workplace satisfaction.
- Collaborate with business units to promote participation in engagement activities.
Compliance and Governance
- Ensure compliance with company policies, procedures, labor regulations, and HR standards.
- Monitor adherence to service delivery timelines and operational commitments.
- Maintain HR documentation, records, and process controls.
- Oversee the development, review, approval, communication, and implementation of HR policies and procedures, ensuring alignment with organizational requirements and governance standards.
- Coordinate with relevant stakeholders to facilitate policy creation, updates, and periodic reviews.
- Monitor policy adoption and compliance, recommending enhancements to strengthen governance and employee experience.
- Support governance initiatives, policy implementation, and audit requirements.
HR Metrics, Reporting, and Process Improvement
- Consolidate and analyze HR data related to employee lifecycle, engagement, and operational effectiveness.
- Prepare HR dashboards, reports, and insights for management review.
- Monitor SLA and KPI performance for assigned business units, and People and Culture initiatives.
- Identify opportunities for process improvement, automation, and operational efficiency.
- Participate in HR projects and continuous improvement initiatives.
Stakeholder Management and Collaboration
- Coordinate with business leaders and People and Culture teams to ensure seamless HR service delivery.
- Facilitate cross-functional collaboration and alignment on HR initiatives.
- Act as a liaison between employees, managers, and HR Centers of Excellence.
- Support implementation of organizational and people related initiatives.
Qualifications
- Bachelor's Degree in Human Resources, Psychology, Business or related field; Relevant certifications or postgraduate studies are a plus.
- 3-5 years of experience in HR Business Partnering, Employee Engagement, Employee Relations, or HR Generalist roles.
- Strong understanding of HR operations, employee relations, and labor compliance
- Excellent stakeholder management, communication, and facilitation skills.
- Proficiency in HR systems, reporting tools, and data analytics.
- Strong project management, problem solving and organizational skills.
