We're looking for an exceptional Business Operations & Systems Manager to become a key part of our leadership team.
This role sits at the centre of a fast-growing group of businesses spanning Marketing, Recruitment, Strategic Growth Consulting and Technology.
You'll work directly with our CEO and leadership team to drive accountability, operational
excellence, project execution and systems discipline across the organisation. If you're looking for a traditional admin role, this role is not for you.
If you thrive in fast-paced environments, enjoy solving problems, holding people accountable and creating order from complexity, we'd love to hear from you.
About Us
Brighta Group is a B2B Growth Agency helping businesses across Australia, New Zealand and North America accelerate growth through Strategy, Brand, CRM, Digital and Web solutions.
Talent Right is a specialist Recruitment & HR business helping organisations secure exceptional talent across Australia and New Zealand.
Together, we support clients across Construction, Manufacturing, Mining, Industrial, Data Centres and Technology sectors.
Key Responsibilities
EOS & Business Rhythm Management
- Coordinate EOS meeting cadence
- Prepare agendas and meeting packs
- Record decisions and actions
- Follow up on accountability items
- Support quarterly planning and annual planning activities
Meeting Facilitation & Action Management
- Attend leadership meetings
- Capture actions and decisions
- Monitor completion of actions
- Escalate roadblocks and delays
ClickUp Governance & Utilisation Management
- Monitor daily time tracking compliance across all team members
- Ensure timesheets are completed accurately and on time
- Identify missing or incomplete time entries
- Follow up with team members regarding outstanding timesheets
- Maintain ClickUp task hygiene standards
- Monitor overdue tasks and projects
- Escalate project bottlenecks and resource constraints
- Produce weekly utilisation and capacity reporting
- Identify underutilisation and overutilisation risks
- Support leadership with resource planning insights
- Ensure SOPs and workflows remain documented and maintained
Strategy Project Coordination
- Coordinate client interviews
- Manage audit schedules
- Support strategic workshops
- Track project milestones and deliverables
Team Onboarding & Offboarding
- Manage onboarding workflows
- Coordinate system access
- Ensure smooth transitions for new starters and departures
Google Workspace & Microsoft 365 Administration
- User account administration
- Security and access management
- Licence management
- Shared drive administration
NPS Program Management
- Coordinate client feedback programs
- Track responses
- Escalate issues and opportunities
- Produce monthly reporting
Operational Project Coordination
- Monitor key business initiatives
- Coordinate stakeholders
- Maintain visibility across projects
- Produce progress reporting
- Drive accountability across teams
The Person We're Looking For
You are:
- Highly organised
- Naturally proactive
- Comfortable chasing people for updates
- Extremely detail-oriented
- Calm under pressure
- Able to manage multiple priorities simultaneously
- Comfortable working directly with senior leadership
- Able to think independently and solve problems
- Strong in both written and verbal English
Essential Experience
- 5+ years in Operations Management, Project Coordination, PMO, Executive Support
- or Business Operations
- Experience supporting executives and leadership teams
- Strong project coordination experience
- Strong Microsoft 365 and Google Workspace administration skills
- Experience working with remote teams
- Excellent English communication skills
Highly Desirable
- EOS experience
- ClickUp administration experience
- HubSpot experience
- Marketing agency experience
- Recruitment industry experience
- Strategic consulting experience
Why Join Us
- Work directly with an experienced CEO and leadership team
- Exposure to multiple industries and business models
- Significant growth opportunities
- Remote-first culture
- High-performance environment
- Opportunity to become a critical part of the organisation's future growth
To Apply
Please submit:
1. Your CV
2. A 3-5 minute video explaining:
- Why are you interested in this role
- Your experience driving accountability and operational execution
- A project or initiative you're most proud of leading
