Business Operations Specialist

The Business Operations Specialist – IT Management and Enterprise Technology is a full-time, on-site role based in Quezon City. The role supports the planning, coordination, monitoring, and management of IT operations and enterprise technology initiatives to ensure alignment with organizational objectives and business requirements.

The specialist will work closely with IT teams and cross-functional stakeholders in monitoring operational performance, coordinating technology-related activities, tracking project milestones, and supporting IT governance, reporting, and process improvement initiatives. The role involves analyzing operational data, preparing management reports, monitoring service delivery performance, and identifying opportunities to improve efficiency, resource utilization, and service quality.

The position also supports the implementation and monitoring of IT management processes, enterprise technology projects, and governance standards, ensuring effective coordination across teams and adherence to established policies, procedures, and service-level expectations.

• Strong understanding of business operations, IT management, and enterprise technology processes.
• Experience in operational planning, project coordination, performance monitoring, and process improvement.
• Knowledge of IT governance, service management, and enterprise technology operations is an advantage.
• Strong analytical skills, with the ability to interpret operational data, monitor KPIs, and prepare management reports.
• Experience in coordinating IT projects, tracking deliverables, monitoring timelines, and facilitating cross-functional collaboration.
• Excellent communication and stakeholder management skills, with the ability to work effectively with technical and non-technical teams.
• Proficiency in productivity and reporting tools, including spreadsheets, presentation software, and collaboration platforms.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in Information Technology, Computer Science, Business Administration, Management, or a related field.
• Ability to work on-site in Quezon City.
• Experience in enterprise IT, technology management, telecommunications, or media technology environments is an advantage.