Business Operations Manager

About Xpress

Xpress is a Philippines-based mobility and transport platform operating ride-hailing, EV/hybrid taxis, motorcycle taxis, concierge services, and corporate transport across Metro Manila and key regional cities. We run a mixed model — owned fleet and marketplace — which means our driver problems are real, everyday problems, not abstractions. Every driver we activate and retain is someone who's building an income through us. That's the job this role exists to protect.

The Role

We're looking for a Business Operations Manager who will help keep Xpress's departments — Technology, Finance, Fleet Operations, Regulatory/Compliance, and others — aligned, in sync, and moving together toward the same goals.

This is a hands-on, execution-focused role for someone who's naturally organized, good at following through, and comfortable checking in with different teams to keep everyone on the same page. You'll report directly to the CEO and work closely with the Chief of Staff — where the Chief of Staff supports the CEO's strategic priorities, you'll make sure those priorities actually translate into coordinated action and follow-through across departments.

You'll be given the trust and mandate to gently but firmly follow up with department leads when timelines are slipping or coordination is falling through the cracks — always in a spirit of partnership and getting the team to the finish line together, not enforcement for its own sake.

What you will do

Cross-Team Coordination

• Lead the company's regular coordination cadence: weekly cross-functional syncs, standups, and check-ins across Technology, Finance, Fleet Ops, and Regulatory teams
• Keep a clear, up-to-date tracker of cross-departmental commitments, deadlines, and dependencies, so everyone knows what's on track and what needs attention
• Notice early when teams may be duplicating work or missing each other's updates, and help bridge the gap before it becomes a bigger issue

Follow-Through & Accountability

• Check in with department leads on their commitments and timelines, and help surface blockers early rather than after the fact
• Follow up on action items from leadership meetings until they're properly closed out
• Bring recurring or bigger-picture coordination issues to the CEO's attention, with a thoughtful recommendation on how to address them

Operational Execution

• Help translate leadership decisions into clear next steps, owners, and timelines across the teams involved
• Support execution of major cross-functional initiatives (e.g., new city launches, fleet partner rollouts, regulatory responses) by coordinating inputs from each department
• Maintain simple, easy-to-read trackers or dashboards so status is visible to everyone without needing a separate meeting to find out

Partnership

• Work hand-in-hand with the Chief of Staff — you help make sure things happen on time and stay coordinated; they help make sure the direction is right
• Build genuine working relationships with department leads (Technology, Finance, Fleet Operations, Regulatory) so check-ins feel collaborative and supportive, not like a compliance exercise
  

What we're looking for

• 4+ years of experience in operations, program management, or business operations, ideally in a fast-growing company with multiple departments
• A track record of helping peers or department leads stay on track, even without having direct managerial authority over them
• Highly organized, with a natural habit of keeping trackers, dashboards, and meeting rhythms that other people rely on
• A warm but clear communicator who can raise concerns respectfully and constructively when something needs attention
• Comfortable working across technical, financial, regulatory, and field-operations contexts without needing to be an expert in each one
• Based in or willing to work from Metro Manila

Nice to have

• Experience in ride-hailing, logistics, fleet, or another multi-sided operational business
• Familiarity with project tracking tools (e.g., Notion, Asana, Monday.com) and basic reporting/dashboarding
• Prior experience working directly with or alongside a CEO or Chief of Staff function

Xpress is an equal opportunity employer. We evaluate applicants based on merit and do not discriminate on the basis of race, gender, religion, disability, or any other protected status.