Business Operations Manager

We are the Philippines #1 Online Gift Store, on a mission to make gifting thoughtful, affordable, and convenient across Southeast Asia. Backed by international investors, we are a dynamic and fast-growing e-commerce team looking for passionate individuals to join our journey.

We are looking for a Business Operations Manager to lead strategic business initiatives and drive operational excellence across the organization. This role is responsible for developing and executing cross-functional projects, improving business processes, identifying operational efficiencies, and partnering with department leaders to align initiatives with the company's long-term goals and growth strategy.

The ideal candidate has experience in business operations, strategy, project management, management consulting, or process improvement, with strong analytical, leadership, and problem-solving skills. They are passionate about optimizing business performance, leading organizational change, and collaborating across teams to implement scalable solutions that enhance operational efficiency and support sustainable business growth.

Responsibilities:

• Manage the end-to-end planning, preparation, and execution of major campaigns, ensuring operational readiness across all departments.
• Develop integrated campaign timelines, project plans, and execution roadmaps while coordinating deliverables across departments and other key stakeholders.
• Develop and implement strategic frameworks, performance metrics, and governance processes to improve visibility, accountability, and cross-functional alignment.
• Identify, evaluate, and implement cost optimization initiatives while maintaining operational efficiency and business performance.
• Drive continuous process improvement by simplifying workflows, eliminating operational bottlenecks, and standardizing best practices across departments.
• Lead strategic business projects and operational initiatives that support organizational growth, scalability, and continuous improvement.
• Oversee the planning, execution, and successful delivery of cross-functional initiatives and special projects that improve organizational performance and support business objectives.
• Collaborate with department heads to identify opportunities for operational excellence, process automation, and scalable business solutions.
• Conduct post-campaign reviews by analyzing performance, documenting lessons learned, and implementing improvements for future initiatives.
• Build strong relationships with internal stakeholders to ensure alignment, effective communication, and successful execution of strategic initiatives.
• Mentor and develop Business Operations team members, fostering a culture of collaboration, accountability, and continuous improvement.
• Perform other duties and responsibilities as assigned by management.

Qualifications:

• Bachelor's degree in Business Administration, Management, Industrial Engineering, Economics, Finance, or a related field.
• At least 5 years of experience in business operations, strategy, management consulting, project management, or a similar role, with at least 2 years in a leadership or managerial position.
• Proven experience leading cross-functional projects and driving organizational or operational improvements.
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable business insights.
• Excellent project management, organizational, and prioritization skills, with the ability to manage multiple initiatives simultaneously.
• Strong leadership and stakeholder management skills, with the ability to influence decision-making across all levels of the organization.
• Exceptional communication and presentation skills, with the ability to effectively engage senior leadership and cross-functional teams.
• Proficient in Microsoft Excel
• Results-oriented, proactive, adaptable, and capable of thriving in a fast-paced, high-growth environment.
• Experience in e-commerce, retail, technology, or a high-growth startup environment is highly preferred.

About FlowerStore Group

Flowerstore Group, with operations in the Philippines, Vietnam, Thailand, and Singapore is the biggest gifting e-commerce company in Southeast Asia. Founded in 2018 in the Philippines, FlowerStore has provided thousands of customers with a wide range of products across many different categories, from flower bouquets to personalized products, cakes, gourmet products, plush toys, preserved flowers, plants, and other gift ideas.

What We Offer

• Join a Growth Mission: Be part of a team making a real difference in the gifting industry.
• Fuel Your Potential: Experience continuous learning through comprehensive training and collaborative knowledge sharing.
• Learn from the Best: Gain direct guidance and communication with Flowerstore Group's leadership team.
• Young & Dynamic Culture: Collaborate with a talented and energetic team