Lead Strategy, Performance, and Operational Excellence
Drive operational excellence that empowers businesses to achieve peak performance. As a Business Operations Manager, you'll lead strategic operations, build high-performing teams, optimize business performance, and implement scalable solutions that support long-term growth. Through Emapta, you'll enjoy international career exposure, continuous professional development, long-term career stability, work-life balance, and a Top 1% employee experience designed for exceptional talent.
Job Overview
- Employment Type: Full Time
- Shift: Night Shift, 11:00 PM-8:00 AM PH, Weekends Off
- Work Setup: Hybrid (3 months onsite, then hybrid upon regularization), Pampanga
Exciting Perks Await!
- Day 1 HMO and customized coverage
- Competitive Salary Package
- Fixed weekends off
- Hybrid work arrangement
- Milestone rewards -additional SILs after milestone and Loyalty Bonus
- Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 15 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Required
- Minimum of 8 years of experience in the BPO industry
- At least 5 years of leadership or management experience in an operations-focused environment
- Experience leading multi-functional, remote, or geographically distributed teams
- Proven ability to lead, coach, motivate, and develop high-performing teams
- Experience managing operational metrics, service levels, productivity, quality, and overall business performance
- Strong analytical and problem-solving skills with the ability to leverage business data for informed decision-making
- Excellent organizational, planning, and prioritization skills
- Strong knowledge of workforce management, employee relations, and operational procedures
- Excellent communication, presentation, and stakeholder management skills
- Proficiency in Microsoft Office applications and business reporting tools
Preferred
- Experience driving employee engagement and retention initiatives
- Experience supporting organizational growth and operational scalability
- Exposure to Lean, Six Sigma, or other process improvement methodologies
- Experience managing client relationships and stakeholder expectations in a service-driven environment
Your Daily Tasks
Operations & Performance
- Lead daily operations to achieve productivity, quality, service, and business objectives
- Monitor KPIs, SLAs, customer satisfaction, and operational performance to drive continuous improvement
- Identify and implement process improvements that enhance operational efficiency, scalability, and service delivery
- Leverage business data and analytics to support strategic decision-making and operational effectiveness
- Execute strategic initiatives while ensuring budget compliance
- Lead multi-functional, remote, and geographically dispersed teams to deliver consistent operational results and foster a high-performance culture
Leadership & People Management
- Build and sustain a positive, accountable, and high-performance culture
- Coach, mentor, and develop managers and employees to maximize individual and team performance
- Manage employee relations, performance management, and organizational change initiatives
- Oversee talent development, succession planning, onboarding, and career growth programs
Employee Engagement & Talent Development
- Drive employee engagement, recognition, and retention initiatives
- Partner with Talent Acquisition to support workforce planning and hiring strategies
- Support leadership development and continuous learning initiatives
Strategy & Business Growth
- Develop and execute operational strategies aligned with business objectives
- Partner with key stakeholders to support organizational growth, scalability, and operational readiness
- Lead strategic projects that improve operational performance, employee experience, and business outcomes
Financial & Resource Management
- Manage budgets, forecasts, staffing plans, and resource allocation
- Monitor operational expenses and identify cost optimization opportunities
- Ensure workforce capacity and operational continuity
Stakeholder Management
- Build strong relationships with clients, business leaders, and cross-functional partners
- Communicate operational performance, business risks, and strategic recommendations effectively
- Align stakeholders on business priorities and service commitments
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
