Job Description
Finance & Reconciliation
Conduct financial reconciliations for insurance transactions with external partners (e.g., Shopee), including investigation and resolution of discrepancies, refund cases and operational gaps.
Act as the go-to person for operational issues including technical errors, policy processing issues, and system concerns
Coordinate with Product Managers and Tech teams to investigate and resolve escalations
Project & Product Support
Lead and support project execution from initiation to closure, including planning, monitoring, and evaluation
Support product growth initiatives and operational improvements
Develop understanding of products to support escalation handling and issue resolution
Marketing & Campaign Execution
Support end-to-end marketing campaign execution
Coordinate with Marketing team and designers for asset preparation and campaign setup
Ensure proper alignment of campaigns with business objectives
Market & Strategy Support
Conduct market and competitor research to support business and product decisions
Provide insights to support strategic planning and improvements
Compliance & Stakeholder Coordination
Coordinate with Legal and Compliance teams to ensure alignment with terms and conditions
Liaise with external partners to resolve discrepancies and operational concerns
Requirements
- Bachelor's Degree / 4-Year Course Graduate (Business, Management or related field preferred)
- At least 3-5 years of experience in business operations, project management, or a similar role.
- Strong organizational skills and exceptional attention to detail.
- Proficiency with spreadsheet tools (Google Sheets/Excel).
- Good communication and interpersonal skills; able to coordinate across multiple teams.
- Proactive, able to manage multiple tasks, and comfortable working in a fast-paced environment.
- Basic understanding of marketing or sales operations is a plus.
