Business Operation Expert

As Business Operations Senior Associate / Assistant Manager you will oversee insurance partnership projects, ensuring seamless project delivery and post-launch account managements

This role expect self-driven candidate to join, with strategic mindshare, strong project management skills, digital insurance domain knowledge in Pilippines, and expertise in insurance product and program requirement design. Experience in logistics and/or lending scenario digital insurance projects is expected.

Key Responsibilities:

1. Business Case and New Product Requirement Developmenet:

- Lead market and competitive research, collaborate with eComm platform, insurer and internal stakeholders to define business requirements and develop operation strategic plans

- Develop key account and/or new opportunity business cases, including project opportunity projections, project ROI estimation and handle project risk mitigators

- Develop insurance product requirements, including contractual model, comercial terms, fund flows and info. flows, via proactive liason with insurers, platform business teams, legal & compliance, finance, tax, digital product teams

2. Project Management:

- Lead insurance partnership delivery projects, coordinating with digital product, tech, internal corporate functional teams and partner teams

- Develop and own project milestones, timelines and delivery quality, ensuring alignment with business goals

- Virtual lead operation team junior member(s), work with digital product/tech teams to integrate insurance products into digital platforms with all project parties

3. Post-Launch Account Managements:

- Be SPOC to partner with seller and user operation teams to improve insurance program enrollment rate

- Monitor product performance and gather customer feedback for improvements

- Lead issue resolution and performance optimization post-launch

- Govern monthly finance reconciliation and settlement processes with insurerance partners

Job description

Job Requirements:

Qualifications & Skills

- Bachelor's/College Degree with Finance, Marketing, Data or relevant backgound

- At least 5 years of experience in digital insurance/user growth/campaign operation/digital partnership delivery

- Attention to details, data sensitive, with problem solving, customer-first mindshare and skills

- Strong analytical skills, digital product user growth operations, project management experience are preferred

- Great written, verbal communication as well as stakeholder management skills with internal function teams and external partners

Requirements/Qualifications (good to have)

- A good understanding of the digital insurance as well as the Insurance industry landscape in Thailand;

- Has previous experience in insurance industry via digital channels and growth hacking experience

- Previous E-commerce/TechFin experience (big plus)

- Adaptive to fast-pace work environment, and comfortable to steep learning curve