Business Loyalty Systems Analyst

provision people

5-7 Years

Philippines

Posted 4 hours ago
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Job Description

SUMMARY

Our client is seeking a Business Loyalty Systems Analyst to support and enhance enterprise loyalty and rewards platforms that power customer-facing digital experiences. This role combines business analysis, application support, production support, and systems integration to ensure the reliability and continuous improvement of loyalty, mobile, and marketing technology solutions. The ideal candidate has experience with loyalty or rewards systems, strong analytical skills, and the ability to collaborate with cross-functional teams in an Agile environment while supporting mission-critical business applications.

RESPONSIBILITIES MAY INCLUDE BUT ARE NOT LIMITED TO:

Supports the software development lifecycle for software solutions to deliver a highly advanced regional consumer-facing mobile app and digital technology eco-system, working with best-in-class proprietary and 3rd party loyalty, marketing automation and cloud computing platforms as well as with world class technology consultancies and developers.
Provides 2nd level production support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.
Deploys, configures, and supports business applications.
Develops deep domain knowledge by understanding business processes.
Elicits business requirements and translates business needs into fit-for-purpose actionable plans.
Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.
Proactive communication and quick response to production issues and project work. Strong customer focus.
Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance.
Identifies areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues.
Develops and maintains support documentation.
Maintains IP Compliance on systems and software as appropriate.

REQUIRED SKILLS:

Bachelor's degree in computer science, Engineering, Math, Statistics, or other relevant fields.
At least 5+ years experience with technical and/or business knowledge in 2 or more areas e.g., card systems, payment systems, mobile app, testing and integration, business analysis, production support with good overarching understanding on retail petroleum marketing and store systems.
Critical thinking skills for framing, analysis, and synthesis of complex issues.
Ability to tailor business processes to adapt to application functionality and processes.
Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.
Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org.
Independent, organized, and multi-tasker. Ability to work effectively and proactively in a multi-functional setting.
Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.
Highly motivated and self-starter
Ability to do low code, develop and understand programming languages is preferred.
Working knowledge of IRM technical controls
Working knowledge and experience in managing resources and pipelines of MS Azure Cloud and Ansible Roles
Working knowledge and understanding of journeys and data extensions of Salesforce Marketing Cloud
Significant experience handling end to end project execution for Mobile Application development and support.
Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and table is preferred.

PREFERRED SKILLS:

Knowledge and hands-on experience in two or more of the following is a plus: Power Apps, Power BI, C#, C++, Angular, Node.js, SQL, Ansible, R, Java, Python, Azure, APIs, Web services (WCF and/or RESTful services), Web technologies (HTML, CSS, JavaScript, and AJAX), Oracle / SQL Server, among others.

ADDITIONAL DETAILS: