Business Excellence Manager

As the Manager – Business Excellence, you'll lead end-to-end process improvement projects using Lean Six Sigma methodologies, analyze operational performance, and collaborate with Operations, Quality, Training, and Support teams to drive business results.

Work Setup - Hybrid, shifting, Bridgetowne QC

Key Responsibilities

• Lead process improvement projects using Lean Six Sigma methodologies
• Analyze operational performance and identify optimization opportunities
• Develop dashboards, reports, and performance insights for stakeholders
• Facilitate root cause analysis and corrective action planning
• Partner with Operations, Quality, Training, and Support teams to improve business outcomes
• Monitor project benefits realization and sustain long-term improvements

Must-Have Qualifications

• Bachelor's degree in any field
• Experience in Business Excellence, Operational Excellence, Continuous Improvement, Quality, Analytics, or Operations
• Strong analytical and stakeholder management skills
• At least 2–3 years in the current job level (or 5+ years if currently at the Assistant Manager level seeking promotion)

Good-to-Have

• Lean Six Sigma Belt certification
• Experience in the BPO industry
• Experience in a Healthcare environment