Provides end-to-end opportunity and engagement lifecycle advice to partners and client-facing engagement teams. There are two main components to this role:
- providing on-demand financial advisory support to engagement teams through a variety of ways (phone or email).
- proactive outreach to engagement teams that
- have been identified as needing intervention through analytical review and exception reporting.
Expectations:
- Have a good understanding of engagement economics, and use strong analytical skills to determine the partners/engagement teams in need of outreach
- Review queries from client servers, prioritize follow-up activities, and schedule engagement team meetings
- Spend time taking calls from client servers, which could include activities such as:
- reviewing pricing plans
- advising on the optimum resourcing mix on engagements, including the use of GDS (offshore resources), and
- providing instruction and guidance on estimate-to-complete (ETC) processes and corresponding financial impacts.
- Provide guidance on local policy and practices
- Facilitate training for client-serving teams on Mercury and effective financial management practices
- Individuals in this role are expected to recognize when extra effort/time is needed to produce optimal outcomes and manage the situation, accordingly, working with peers and supervisors to balance workloads as necessary
Skills and Attributes:
- Fluent and effective communication style in English
- Two years experience in a professional services environment in a financial/business capacity. Management accounting experience is beneficial but not essential
- A Bachelor of Business, Diploma in Accounting, or equivalent qualification is desirable (but not essential)
- Intermediate proficiency in MS Excel, Word, PowerPoint, Outlook, and Internet Explorer
- A strong ability to learn quickly and share knowledge, combined with the ability to apply judgment and seek guidance when appropriate
- Strong listening, communication, and partnering skills with people of all levels of the firm
