Job Description

Role overview

We are hiring a business operations specialist to build and run the systems behind our growth engine. You will design the workflows, CRM and automations that move a lead from first touch to booked call to closed deal to filmed episode, and make sure every team works from the same playbook.

This is a builder and coordinator role, not a front-line prospecting role. You will make the lead gen and sales teams faster and more consistent, and keep production in sync with what sales is closing.

What you'll do:

• Map and document the full funnel, from lead sourcing to client onboarding

• Act as the hub between lead gen, sales and content teams so handoffs never fall through

• Set up the outreach stack: domains, inboxes, warm-up, deliverability and SMS compliance

• Own the CRM structure: pipelines, stages, fields, tags and lead sources in Close

• Build automations for lead routing, booking confirmations, meeting reminders and no-show recovery

• Connect tools (CRM, calendars, email, SMS, forms, Slack) through Zapier or native integrations

• Keep data clean and build dashboards that track pipeline health in real time

• Test new lead sources and outreach angles, and roll out what works

• Recommend new tools, including AI tools, that improve speed and quality

What we're looking for:

• 2+ years in sales operations, RevOps, marketing ops or a similar systems role