Job Purpose:
The Business Development Officer (Mandarin Speaking) is responsible for acquiring new clients, growing the bank's portfolio, and maintaining strong relationships with existing Chinese customers.
Duties and Responsibilities:
- Acquire new clients from Chinese or Mandarin-speaking communities (business owners, investors, individuals)
- Manage, retain, and grow relationships with existing Mandarin-speaking clients
- Increase product holdings per client by promoting suitable banking services (e.g. credit cards, time deposits, insurance)
- Provide language assistance during client meetings, documentation, and onboarding
- Identify and follow up on quality leads from Chinese business communities, referrals, or internal campaigns
- Ensure all new clients onboarding and transactions are compliant with BSP and internal policies
- Deepen the bank's presence in Chinese business circles and Mandarin-speaking communities
- Maintain timely and accurate sales activity records and client database updates
- Collaborate with credit, compliance, and operations teams to close client deals efficiently
- Grow Deposit and Loan portfolio
- Increase Cross-Sell and Product Holding per Client
- Strengthen Client Retention and Relationship Quality
- Improve Lead Conversion Efficiency
- Ensure Full Compliance in Client Onboarding
- Timely Reporting and CRM Accuracy
- Cross-Sell and Product Penetration
Qualifications:
- Graduate of any four (4) years business related course
- At least three (3) years work-related experience
- CAN SPEAK MANDARIN
- Strong market analysis and strategic planning skills, with the ability to stand out in a competitive market, excellent collaboration and communication skills, with the ability to establish and maintain strategic partnerships
