Business Development Officer

FUNCTION OF THE DEPARTMENT & MAIN PURPOSE OF THE JOB

The Business Development Manager is in-charge of the overall sales target of his/her assigned product/team/industry. He/she is responsible for achieving annual company objectives and strategic account objectives. He/she is responsible for selling and supporting the firm's complete products and services offering. Focusing on customers with high-value, strategic growth opportunities, the Business Development Manager's most important customer interactions are customer negotiations, to ensure deals are won and C-Level coverage.

DUTIES & RESPONSIBILITIES

People Management

● Leads, coaches and mentors team members to ensure execution against performance targets.

● Monitors and manages the reporting of mandated activities delivering consistency and achieving high sales performance targets and KPIs.

● Maintains effective relationships with internal departments to ensure operational requirements are met in line with set schedules and deadlines.

● Ensures consistent progression with an overall objective to win.

Strategic Initiatives

● Understands the demands of the assigned industry and knows the products that best fit the needs of the industry.

● Crafts programs/initiatives and strategies to attain the assigned sales target.

● Manages the progression, conversion and reporting of all leads passed on to his/her assigned team/industry.

Client Consultation

● Leads opportunity development efforts that best address customer requirements, while coordinating the involvement of all necessary company resources.

● Manages and monitors new business pitches and conducts effective on-boarding of new clients.

● Scopes different companies in various industries, understanding their operations and business needs.

● Proactively assesses, clarifies and validates customer needs on an on-going basis.

Client Information and Awareness

● Maintains and updates client records and updates, news and changes.

● Communicates, monitors and ensures proper billing and accreditation procedures.

● Works closely with technical support to ensure customer satisfaction and problem resolution.

Reports Generation

● Generates the following reports:

o Pipeline and funnels updates

o Annual and monthly reports

o Business development reports

o Profit and Loss Generation and Submission

o Cost Analysis

Organizational Alignment

● Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.

● Enlists the support of technical specialists, implementation resources, service resources ad other management resources, as needed.