Business Development Manager

Job Purpose :

The Business Development Manager is responsible for identifying, developing, and executing strategic business opportunities that drive revenue growth, market expansion, and long-term organizational success. This role involves building and nurturing relationships with clients, partners, and key stakeholders; analyzing market trends; and developing tailored proposals and business strategies to meet company objectives. The Business Development Manager works closely with cross-functional teams to ensure alignment between client needs and organizational capabilities, ultimately contributing to the company's competitive positioning and sustainable growth.

Job Duties and Responsibilities:

• Identify and develop new business opportunities for BPO/Consulting services in domestic and international markets.
• Build and maintain strong relationships with potential and existing clients.
• Conduct market research to identify trends, competitor offerings, and customer needs.
• Develop and present customized proposals and solutions that align with client objectives.
• Collaborate with internal teams (operations, marketing, and delivery) to ensure seamless onboarding and service delivery.
• Achieve or exceed sales targets and KPIs set by the company.
• Attend industry events, trade shows, and networking functions to promote services.
• Prepare regular sales forecasts, pipeline reports, and market feedback.
• Negotiate contracts and close agreements to maximize revenue.
• Continuously improve sales processes and strategies based on performance and market feedback.

Job Qualifications and Competencies Requirement :

• Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).
• Minimum of 3-5 years of experience in business development or sales within the BPO/Consulting industry.
• Excellent in MS Excel, Word and PowerPoint.
• Strong understanding of BPO services across industries such as customer support, finance & accounting, IT services, HR, etc.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated, proactive, and capable of working independently.
• Strong organizational and time-management abilities.