Job Description:
Merchant Acquisition & Onboarding
- Lead the strategy and execution of merchant acquisition to grow the restaurant selection on the platform.
- Identify and prioritize target merchant segments including key chains, local brands, and high-potential independent restaurants.
- Manage the end-to-end onboarding process including contract negotiation, menu setup, and operational readiness.
- Ensure newly onboarded merchants meet platform standards and are set up for successful launch.
Account Management & Merchant Growth
- Build and maintain strong relationships with key merchant partners.
- Monitor merchant performance metrics such as order volume, fulfillment performance, and customer ratings.
- Identify growth opportunities and work with merchants to improve sales through campaigns, promotions, and menu optimization.
- Address operational issues and ensure smooth day-to-day collaboration with merchant partners.
Team Leadership
- Lead and develop the local business development team responsible for merchant acquisition and account management.
- Set team targets, monitor performance, and provide coaching to drive results.
- Establish scalable processes and best practices for merchant onboarding and management.
Strategic Planning & Market Expansion
- Analyze market trends and competitor activities to refine merchant acquisition strategies.
- Develop initiatives to expand supply in key cities and high-demand areas.
- Work closely with regional and local teams to align on growth strategy and execution priorities.
Cross-functional Collaboration
- Collaborate with operations teams to ensure merchant operational readiness and service quality.
- Work with marketing teams to drive merchant participation in campaigns and promotions.
- Provide feedback to product teams to improve merchant tools and platform capabilities.
Requirements:
- 6-10 years of experience in business development, partnerships, or merchant management, preferably in food delivery, e-commerce, or marketplace platforms.
- Proven experience in leading merchant acquisition and managing partner relationships at scale.
- Strong leadership experience with the ability to manage and develop teams.
- Excellent negotiation, relationship management, and stakeholder management skills.
- Data-driven mindset with the ability to translate insights into business actions.
- Strong understanding of the local restaurant ecosystem in the Philippines is a plus.
- Ability to work in a fast-paced and dynamic environment.
