Join Our Team!
We are looking for a highly skilled and detail-oriented
Business Central Support Specialist to provide technical and functional support for enterprise resource planning operations, resolve transaction issues, and maintain system integrity across business processes.
This role supports
Microsoft Dynamics 365 Business Central, ERP administration, financial transactions, inventory, purchasing, sales orders, user access, integrations, and master data management. The successful candidate will help ensure accurate system performance, business continuity, and efficient support across key operational and financial workflows.
What Is Your Mission
You will provide exceptional service to our partner brands by:
- Investigating and resolving sales order processing, transaction, and workflow issues within Microsoft Dynamics 365 Business Central
- Modifying, deleting, recreating, and correcting sales orders, sales lines, customer records, item information, quantities, pricing, and job assignments
- Resolving shipping, warehouse, production, inventory, purchasing, and order status issues while maintaining data accuracy
- Performing transaction recovery, data corrections, and system adjustments while preserving business process integrity
- Troubleshooting posting errors, invoice discrepancies, credit memo issues, general ledger mapping, posting groups, and accounting transactions
- Processing corrective entries, reversals, transaction adjustments, and account reconciliations to resolve financial exceptions
- Supporting tax integrations, including AvaTax synchronization, tax calculation issues, and related accounting processes
- Partnering with Finance teams to ensure accurate ERP transactions and financial reporting
- Creating, maintaining, and updating customer, vendor, item, pricing, inventory, and master data records within the system
- Configuring and maintaining Business Central workflows, approval processes, posting rules, document flows, and processing logic
- Troubleshooting Business Central integrations, synchronization issues, extensions, and third-party applications
- Managing user accounts, security roles, permissions, licenses, and environment access while maintaining system security and compliance
- Troubleshooting purchase orders, receiving transactions, inventory discrepancies, vendor pricing, and inventory reconciliation issues
- Diagnosing system behavior, user interface, permissions, configuration, and application performance issues reported by end users
- Performing root cause analysis for data integrity issues, transaction failures, and integration errors, and implementing permanent corrective actions
- Resolving complex issues involving backend corrections, failed updates, orphaned records, incomplete workflows, and exception handling
- Collaborating with Information Technology, developers, Finance, Operations, and business stakeholders to resolve system issues and improve business processes
- Documenting troubleshooting activities, recurring issues, resolutions, standard operating procedures, and process improvement recommendations
- Performing additional ERP support responsibilities as assigned
Requirements
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance, or a related field preferred
- Minimum of 3 to 5 years of experience supporting Microsoft Dynamics 365 Business Central
- Strong understanding of Enterprise Resource Planning systems and end-to-end business workflows
- Experience supporting ticket-based Help Desk, Service Desk, or ERP support environments
- Experience troubleshooting sales orders, purchasing, inventory, production, warehouse management, financial transactions, and ERP workflows
- Experience handling data corrections, transaction processing issues, system administration, master data management, and user security administration
- Experience configuring Business Central workflows, approvals, posting rules, document flows, and processing logic
- Experience supporting Business Central integrations, synchronization issues, extensions, and third-party applications
- Experience troubleshooting general ledger posting, invoice processing, credit memos, tax integrations, and accounting transactions
- Experience administering user accounts, permissions, security roles, licenses, and environment access
- Experience supporting Warehouse Management, Purchasing and Procurement, Inventory Management, Production Orders, and Order Management is preferred
- Experience working in a manufacturing environment is preferred
- Accounting or Finance background is preferred
Skills & Competencies
- Strong troubleshooting, analytical, and problem-solving skills
- Highly organized with the ability to manage multiple priorities
- Excellent written and verbal English communication skills
- Ability to work independently with minimal supervision
- Strong attention to detail and commitment to data accuracy
- Ability to collaborate effectively with IT, Finance, Operations, developers, and business stakeholders
- Strong documentation skills for issue tracking, resolutions, and process improvements
- Ability to support business-critical systems in a fast-paced environment
- Professional, dependable, and solutions-oriented approach to work
Benefits
Perks you will experience in iSupport:
- Free lunch meal, fruits, snacks, and drinks (If you are in an onsite shift)
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
