Business Central Support Specialist

iSupport Worldwide is looking for an experienced Business Central Support Specialist to join our growing team. If you have a strong background in Microsoft Dynamics 365 Business Central (BC), enjoy solving complex ERP challenges, and thrive in a fast-paced support environment, we'd love to hear from you.

In this role, you'll be responsible for providing operational and technical support for Microsoft Dynamics 365 Business Central, ensuring smooth day-to-day business operations across Sales, Finance, Purchasing, Inventory, and other critical business functions. You'll work closely with cross-functional teams to troubleshoot issues, maintain system integrity, and deliver exceptional support to end users.

Key Responsibilities

• Troubleshoot and resolve Microsoft Dynamics 365 Business Central issues related to sales orders, accounting transactions, purchasing, inventory, workflows, and system configurations.

• Support order processing, financial transactions, master data management, and ERP administration.

• Configure workflows, approval processes, user permissions, and security roles.

• Investigate and resolve data integrity issues, system errors, and integration failures.

• Perform root cause analysis and implement long-term solutions to recurring ERP issues.

• Provide timely support to end users while maintaining accurate documentation and ensuring business continuity.

• Collaborate with IT, Finance, Operations, and business stakeholders to optimize ERP performance and business processes.

Qualifications

• 3–5+ years of experience supporting Microsoft Dynamics 365 Business Central.

• Strong understanding of ERP systems and end-to-end business processes.

• Experience working in a ticket-based support or service desk environment.

• Excellent troubleshooting, analytical, and problem-solving skills.

• Experience with transaction processing, data corrections, system administration, and ERP support.

• Strong written and verbal English communication skills.

• Experience supporting Manufacturing, Purchasing, Inventory Management, Warehouse Management, Production Orders, or Order Management is an advantage.

• Ability to work independently while collaborating effectively with cross-functional teams.