Business Capability Analyst

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Senior Expert, Business Capability Analyst supports the product delivery process by bridging business intent and technical execution within assigned workstreams. Working under the guidance of the Program Delivery & Execution Head, the role refines product requirements into clear functional specifications that technology teams can build against.

This is a role for someone who is thorough and dependable in getting requirements right - asking the right questions, identifying gaps, and ensuring nothing falls through the cracks within their scope of work.

Requirements & Documentation

• Review and refine Business Requirements Documents (BRDs) and experience journeys produced by the Product team for assigned workstreams

• Define acceptance criteria and business rules for each requirement

• Perform requirement analysis and help articulate problem statements to support solution design

• Identify ambiguities, edge cases, and missing logic and raise these for resolution before they become delivery problems

• Develop and maintain accurate functional documentation, standards, and procedures throughout the delivery lifecycle

Delivery & Execution

• Support end-to-end project delivery in collaboration with internal teams and technology partners within assigned scope

• Contribute to simplification and standardization of architectures and solutions as directed

• Adhere consistently to defined processes, procedures, and governance standards

• Participate in convergence and migration projects as assigned

• Identify and flag opportunities for process improvement to the immediate team and stakeholders

Collaboration & Alignment

• Participate in joint refinement sessions with Architects to help validate that functional requirements are complete and solutionable

• Work with stakeholders to clarify and align on requirements, escalating sign-off decisions to the immediate team and stakeholders (when needed), engages stakeholders to sign off

• Engage with vendor partners on requirement understanding for assigned scope

• Communicate requirements, progress, and risks clearly to the immediate team and stakeholders

Strategy & Roadmap

• Contribute domain-based inputs to product enhancement roadmaps and technology evolution discussions

Top 3-5 Deliverables

• Complete, clear functional requirements and BRDs for assigned workstreams, ready for architecture review

• Defined acceptance criteria and business rules per requirement

• Documented edge cases, gap analysis, and requirement clarification logs

• Up-to-date functional documentation and standards throughout the delivery lifecycle

• Requirements inputs validated with Architecture and aligned with Product and Vendor partners within assigned scope

HIRING REQUIREMENTS

• Work Experience: 3-6 years of experience as a Business Analyst in a software or technology environment. Experience working in cross-functional delivery teams alongside Product, Tech, and Architecture. Exposure to third-party vendors or system integrators is an advantage.

• Level of Knowledge: Working knowledge of Telco domain (Prepaid, Postpaid, B2B, Digital Channels, customer lifecycle). Familiarity with HLD/LLD documentation. Agile or hybrid delivery methodology experience preferred.

• Education: University degree in Engineering, Computer Science, or a related field.

• Soft: Analytical thinking, structured problem-solving, stakeholder facilitation, clear written and verbal communication (English), proactive risk identification, collaboration, attention to detail, ability to work independently within assigned scope

• Hard: Functional requirements writing, acceptance criteria definition, BRD/HLD/LLD documentation, gap analysis, requirements traceability, Agile methodology, process mapping, API and microservices awareness, Telco domain knowledge (Prepaid/Postpaid/B2B/Digital Channels)

• Certification/License: CBAP (Certified Business Analysis Professional) or equivalent is an advantage. Agile/Scrum certification (e.g. CSM, PSPO) preferred.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.