Business Analyst - Strategy, First Mile, SPX Express

Support the First Mile Strategy team in improving operational performance and cost efficiency by combining strong analytical skills with hands-on problem solving. This role will focus on transforming data into actionable insights and working directly with Operations and cross-functional teams to design and implement improvements that drive faster, cheaper and better user experiences for our customers while building your skills to lead strategy and continuous improvement initiatives.

• Perform deep-dive analysis on parcel flow, cost per parcel, and driver behavior using SQL and spreadsheet modeling.
• Create reports and dashboards that proactively surface performance trends and operational issues.
• Partner with Operations and Planning teams to design, pilot, and scale process improvements based on data insights.
• Collaborate with and receive support from senior team members to develop structured approaches for solving operational challenges.
• Drive selected initiatives end-to-end, from opportunity sizing and solution design to implementation support and performance tracking.
• Develop tools that empower frontline teams to make data-driven decisions.
• Present findings and recommendations to senior stakeholders to influence operational strategy.

• Bachelor's degree in Business, Industrial Engineering, Economics, Statistics, Computer Science, or related field
• 2-4 years of experience in business analysis, operations strategy, or process improvement roles in logistics, e-commerce, technology, or similar sectors (industry experience preferred but not required)
• Proficiency in SQL (JOINs, aggregations, time-based functions) is strongly preferred candidates without prior experience should demonstrate readiness to learn quickly.
• Intermediate to advanced Excel or Google Sheets skills for modeling, reporting, and data analysis.
• Experience building data visualization dashboards (Data Studio, Tableau, Looker, or similar) is an advantage.
• Ability to translate data into clear recommendations and operational improvements.
• Strong problem structuring and analytical reasoning skills.
• High ownership mindset and a bias for action in solving business problems.
• Clear communicator who can work cross-functionally to influence and drive change.
• Comfortable working with imperfect and large datasets in a fast-paced environment.
• Familiarity with logistics, fulfillment, or e-commerce operations is an advantage but not required