Business Analyst

STRATEGIC STAFFING SOLUTIONS (S3)

Position: Business Analyst

Work Set-Up: Remote (once a month onsite if needed)

Location: Ayala, Makati City

Schedule: Nightshift (EST)

JOB DESCRIPTION AND RESONSIBILITIES:

The Business Analyst - Delivery & Quality Operations supports enterprise applications through requirements management, testing coordination, process documentation, reporting, and operational support activities. The role serves as a liaison between business teams and IT delivery teams, ensuring business requirements are translated into quality solutions while maintaining compliance with established standards and processes.

This role is focused on requirements administration, testing support, process documentation, reporting, and business operations execution in a highly collaborative Agile environment. Responsibilities emphasize repeatable and standards-based activities that support enterprise application delivery and sustainment. This role reflects the types of activities found in the highest offshore-suitability positions, including QA, requirements management, reporting, and documentation support.

Key Responsibilities

Requirements Management (25%)

• Gather, document, and maintain business requirements.

• Create and maintain:

• User stories

• Acceptance criteria

• Use cases

• Business requirements documents

• Process flows

• Maintain requirements traceability throughout the project lifecycle.

• Support backlog grooming and sprint planning activities.

Testing & Quality Assurance (30%)

• Develop and maintain:

• Test plans

• Test cases

• Test scripts

• Validation procedures

• Support:

• Functional testing

• Regression testing

• Integration testing

• User acceptance testing (UAT)

• Log, track, and report defects using tools such as Azure DevOps, Jira, or ALM.

• Coordinate testing activities with business users and IT teams.

Process Documentation & Knowledge Management (20%)

• Create and maintain:

• Standard Work Instructions (SWIs)

• Job aids

• Process maps

• Training materials

• Knowledge articles

• Manage document repositories and version control.

• Document meeting notes, action items, and project decisions.

Reporting & Analytics (15%)

• Develop operational reports and dashboards.

• Support ServiceNow, Power BI, SAP, Oracle, or enterprise reporting tools.

• Track KPIs, project metrics, test metrics, and operational performance measures.

• Support audit and compliance reporting.

Operational Support (10%)

• Support production issues and enhancements.

• Conduct root cause analysis and impact assessments.

• Support release readiness and deployment activities.

• Participate in Agile ceremonies and status reporting.

Required Qualifications

Experience

• 3-7 years of Business Analysis, QA, Systems Analysis, or Application Support experience.

• Experience working in Agile delivery environments.

• Experience creating requirements, process documentation, and test artifacts.

• Experience supporting enterprise applications.

Technical Skills

Experience with one or more of the following:

• Azure DevOps

• SuccessFactors EC, ECP and Workforce Software.

• SAP ECC

• Jira

• ServiceNow

• Power BI

• Oracle

• Maximo

• SQL

• Microsoft Office Suite

• Experience with testing methodologies and defect management preferred.

Desired Qualifications

• Utility industry experience.

• Experience supporting SAP, Oracle, ServiceNow, Maximo, or enterprise financial systems.

• Experience with process mapping tools such as Visio.

• Experience creating dashboards and operational reporting.

• CBAP, PMI-PBA, Agile, Scrum, or ISTQB certifications preferred.