Job Description

I.                   Major Responsibilities

1. Business Analysis and Knowledge Management

• Collaborate and work closely with stakeholders to gather, analyze, and document business requirements for the project
• Collect, validate, and verify requirements to ensure they meet business needs and are feasible within the project scope
• Analyze and translate business needs into technical specifications and user stories
• Develop and maintain detailed project documentation, including process flows, use cases, and functional requirements
• Facilitate workshops and meetings with stakeholders to ensure alignment of project goals and deliverables
• Gather and analyze customer feedback to identify areas for improvement in the solution's performance and user experience
• Monitor analytics and performance metrics to ensure continuous improvement and success of the solution
• Create, curate, and update content for the AI knowledge base, including documentation, FAQs, and training materials.
• Own requirements traceability matrix and other documentation with proper labels, history changes, version controls, and support facilitation of signoffs, as necessary.

1. Quality Assurance

• Design, develop, and execute comprehensive test plans and test cases to ensure the solution meets business requirements and quality standards
• Perform functional, regression, and user acceptance testing on solution features and functionalities
• Implement quality control measures to ensure data integrity and reliability.
• Identify, document, and track defects and issues, working closely with development teams to ensure timely resolution
• Ensure compliance with quality standards, procedures, and data privacy and security standards in all solution interactions
• Conduct post-implementation reviews to ensure the solution performs as expected and meets customer satisfaction goals
• Monitor the quality and performance of the AI knowledge base and related systems.

1. Project Coordination / Team Collaboration

• Coordinate and work closely with business users, developers, UX/UI designers, and other team members to ensure functionality and seamless integration of the chatbot
• Monitor and report on project progress and performance, ensuring adherence to timelines and milestones
• Communicate updates and changes to the knowledge base to relevant stakeholders.
• Ability to support multiple projects simultaneously and manage deliverables, timelines, and priorities in coordination with DIAID leads.

1. Governance and Compliance

• Ensure the AI knowledge base adheres to organizational policies, ethical guidelines, and regulatory standards
• Implement governance frameworks to manage data privacy and security

II.                 Key Performance Indicators

• Requirement Accuracy: Percentage of requirements that are accurately translated into technical specifications and user stories and correctly implemented without needing significant changes
• Project Timeliness: Adherence to project timelines and milestones
• Stakeholder Satisfaction: Feedback from stakeholders regarding the clarity and completeness of requirements
• Defect Density: Number of defects identified per unit of code or functionality
• Test Coverage: Percentage of the solutions functionalities covered by test cases and test cases executed versus planned
• Team Collaboration: Feedback from team members on the effectiveness of collaboration and communication
• Compliance Adherence: Ensure adherence to data privacy and security standards
• Documentation Completeness: Provide clear and comprehensive documentation
• Presentation Effectiveness: Deliver a clear and comprehensive presentation that actively engages participants
• Content Accuracy & relevance: Percentage of accurate and up-to-date information in the knowledge base; Measure the relevance of content based on user feedback and usage patterns.
• Adherence to Standards: Ensure compliance with organizational policies, ethical guidelines, and regulatory standards.

Qualifications

• Bachelor's degree in business administration, Computer Science, Information Technology, or any related field
• At least 5+ years of proven experience as a Business Analyst and Quality Assurance Analyst, preferably in banking or financial services sector, and data analytics projects
• Proficiency in business requirements gathering, analysis, documentation, testing and quality assurance tools and software, and resourceful to use other MS Office tools
• Knowledge of chatbot technologies and Artificial Intelligence. 
• Experience with Knowledge Management concepts and practices
• Excellent analytical skills, strong attention to detail, and problem-solving ability
• Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams
• Able to work in a fast-paced, dynamic environment, with a focus on delivering high-quality results
• Relevant certifications in AI, machine learning, data management, or knowledge management is a plus