Business Analyst

BUSINESS ANALYST

SHIFT: NIGHT / GRAVEYARD PHT

TYPE: FULL TIME, INDEPENDENT CONTRACTOR

We are seeking a Business Analyst to analyze current business processes, map user workflows, and define how our systems should function. This role will work closely with Product Managers, UI/UX, Engineering, and business stakeholders to bring clarity to requirements before development begins.

In organization, the Business Analyst plays a hands-on role in understanding how work gets done today and translating that into structured, actionable inputs for product development. This role helps reduce ambiguity, improve user experience, and ensure solutions align with real business needs.

This role requires strong analytical thinking, clear communication, and the ability to connect business context with product execution.

Key Responsibilities

Process Analysis & Mapping

• Document current-state business processes, workflows, and system interactions

• Identify inefficiencies, gaps, and areas for improvement

• Create clear process maps, user flows, and system diagrams

• Validate process understanding with stakeholders across the organization

User Journey & Experience Definition

• Map end-to-end user journeys across systems and touchpoints

• Identify pain points, friction, and opportunities for improvement

• Work closely with UI/UX to translate workflows into intuitive user experiences

• Ensure user flows are logical, efficient, and aligned with business goals

Requirements Definition

• Translate business processes into structured requirements and functional specifications

• Support Product Managers in defining user stories and acceptance criteria

• Ensure requirements are complete, clear, and ready for development

• Maintain documentation of workflows, requirements, and decisions

Stakeholder Collaboration

• Work directly with business stakeholders to understand needs and constraints

• Facilitate discussions to clarify requirements and resolve ambiguity

• Act as a bridge between business users, Product, and Engineering

• Ensure alignment between business expectations and product delivery

Cross-Functional Coordination

• Partner with Product Managers to support discovery and planning

• Collaborate with UI/UX on wireframes, flows, and interaction design

• Support Engineering by clarifying requirements during development

• Participate in reviews to ensure delivered functionality matches intent

Documentation & Visibility

• Maintain clear and organized documentation of processes and requirements

• Ensure artifacts are accessible and usable across teams

• Track changes and updates to workflows and requirements over time

• Support consistent documentation standards across initiatives

Process Improvement

• Recommend improvements to business processes and system workflows

• Help standardize how processes and requirements are documented

• Continuously refine how requirements are gathered and validated

• Promote clarity and consistency across teams

Qualifications

Required

• 3–6 years of experience in Business Analysis, Product, or related roles

• Experience documenting business processes and workflows

• Strong analytical and problem-solving skills

• Ability to translate business needs into clear, structured requirements

• Strong communication skills and ability to work with diverse stakeholders

• Experience working in a software or technology-driven environment

Preferred

• Experience working with Product Managers and UI/UX teams

• Familiarity with Agile or iterative development environments

• Experience with process mapping tools or diagramming techniques

• Experience in compliance-driven or regulated industries

Tools & Platforms (Preferred Experience)

• Jira

• Confluence

• Process mapping tools (Miro, Lucidchart, Visio, or similar)

• Wireframing or collaboration tools (Figma, Miro, or similar)

• Power BI or reporting tools (helpful but not required)

• Collaboration tools such as Zoom and chat platforms

• Familiarity with EOS / Ninety or similar operating frameworks is helpful but not required

What Success Looks Like in This Role

• Business processes and workflows are clearly documented and understood

• Product requirements are complete, structured, and ready for development

• UI/UX designs align closely with real user workflows

• Engineering receives clear inputs with minimal rework or confusion

• Stakeholders feel heard and aligned on how systems should function

• Ambiguity is reduced across product and delivery efforts

Home Office Requirements:

• Internet Connection : Must be 100 mbps at the least, preferably wired connection with PLDT, Cable connection is fine if it's more than 50mbps. We DO NOT accept plug-in, wi-fi or wimax.
• Computer/Laptop: The contractor must have a good working computer.
• Headsets : The Contractor must have noise cancelling headsets preferably Plantronics Blackwire C320M headsets. Assessment will be done during test calls.
• Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
• Web Cam - for meeting purposes
• Must be comfortable in working with Time Doctor/Screenshot Monitor