Business Analyst II

Position: Business Analyst II

Location: iQor Santa Rosa, Laguna Site

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

The Business Analyst II converts workforce, candidate, recruitment, and recruiter-performance data into trusted dashboards, automated reporting, operational intelligence, and business recommendations. The role owns the full reporting lifecycle: requirements gathering, data validation, modeling, visualization, AI-assisted analysis, insight development, and executive communication.

The analyst partners with Talent Acquisition, HR, Operations, Workforce Management, Finance, Technology, and site leadership to identify hiring risks early, improve funnel conversion, strengthen recruiter effectiveness, reduce manual reporting, and support evidence-based workforce decisions.

Required Qualifications

• Approximately two or more years of relevant experience in BI development, people analytics, recruiting analytics, reporting, operations analytics, or a closely related discipline. Equivalent demonstrated capability may substitute for tenure.
• A portfolio showing dashboards, data models, automated reports, or analytical products built personally not merely reports consumed or coordinated.
• Demonstrated capability in SQL, spreadsheets, data preparation, and at least one enterprise BI platform.
• Practical experience using generative AI for structured analysis, prompting, workflow acceleration, text analysis, or report development.
• Working knowledge of recruitment funnels, HR data, operational KPIs, data privacy, and the sensitivity of employment-related information.
• Strong business writing, visualization, presentation, and stakeholder-management skills, including the ability to explain findings to nontechnical leaders.
• Evidence of analytical judgment, data skepticism, quality control, ownership, and comfort working with incomplete or conflicting requirements.

Preferred Qualifications

• Direct experience supporting Talent Acquisition, HR, workforce operations, high-volume hiring, BPO, shared services, or multi-site operations.
• Experience combining ATS/CRM, telephony, assessment, HRIS, onboarding, and operational data into one reporting model.
• Experience automating recurring reports or analytical workflows through low-code tools, APIs, SQL, or Python.
• Exposure to call or text analytics, forecasting, predictive analytics, natural-language-to-SQL, retrieval-based AI, or AI agents.
• Relevant certification in Power BI, Tableau, analytics, cloud platforms, process improvement, data engineering, HR analytics, or responsible AI. Certifications do not replace a work sample.
• Bachelor's degree in analytics, information systems, computer science, statistics, economics, industrial engineering, psychology, human resources, business, or a related field; equivalent practical experience is acceptable.