Business Analyst

Job Requirements

Role/Job Title: Business Analyst – IMPS Application

Function/Department – Cards & Payments

Location – Navi Mumbai – Airoli Processing Centre (Gigaplex Office)

Job Summary - A Business Analyst is responsible for end-to-end delivery, stability, and enhancement of the bank's Immediate Payment Service (IMPS) platform, enabling real-time interbank fund transfers. The role ensures high availability, low latency, and regulatory compliance while leading cross-functional teams to deliver secure, scalable, and resilient real-time payment capabilities.

Key Responsibilities

• Own the lifecycle of IMPS initiatives: requirements, design, development, testing, deployment, and production support.
• Manage roadmaps and delivery plans for new IMPS features (P2P/P2M, mandate flows, enhancements, migrations) and NPCI-driven regulatory and scheme changes
• Ensure adherence to delivery timelines, budget, and quality benchmarks
• Lead impact analysis and re-planning for change requests
• Act as the primary interface for business teams (Payments, Retail Banking, Digital Channels), Operations, Risk, and Compliance
• Coordinate with NPCI and partner banks and Third-party vendors and payment switch providers
• Conduct Governance meetings and RAID tracking and reporting
• Ensure timely resolution of dependencies and escalations
• Oversee CI/CD pipelines and environment setup (Dev, SIT, UAT, Pre-Prod, Prod)
• Ensure stable integration testing with NPCI environments
• Define and manage deployment strategies (blue-green/canary where applicable) and rollback plans and change procedures
• Ensure CAB approvals and release governance compliance
• Enforce strict quality gates for IMPS transaction flows
• Manage defect triage and production defect reduction
• Drive automation in regression and performance testing
• Ensure 24x7 availability of IMPS platform
• Define and monitor SLAs, SLIs, and SLOs
• Lead incident response and root cause analysis (RCA) as well as post-incident reviews and preventive improvements
• Strengthen monitoring dashboards, alerting mechanisms and failover and DR drills
• Ensure compliance with NPCI guidelines and circulars, RBI mandates, AML/KYC and fraud detection frameworks
• Implement strong security controls for Encryption and secure APIs, Tokenization and authentication (2FA where applicable)
• Maintain audit documentation, access controls and logs, and address vulnerabilities through collaboration with InfoSec teams
• Oversee MPS transaction reconciliation (inward/outward)
• Daily settlement processes with NPCI
• Ensure accuracy in dispute handling, chargeback processing and exception management
• Work with operations teams to improve automation and STP rates
• Strong expertise in IMPS architecture and flows, NPCI ecosystem and payment switch integration and Real-time payments processing
• Knowledge of Messaging protocols (ISO 8583 / ISO 20022), APIs, microservices, and event-driven architectures, Database systems and high-volume transaction processing and Monitoring tools (Prometheus, Splunk, ELK, AppDynamics, etc.)
  
  

Education Qualifications: Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA) Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Experience: 5 – 10 Years