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Business Analyst I

Stefanini Philippines, Inc.
Philippines
2-4 Years
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  • Posted 7 hours ago
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Job Description

Job Description
Remaining Positions:

1


Details:

  • Serve as a strategic analytics consultant to stakeholders, translating business challenges into data-driven opportunities.
  • Collaborate with ServiceDesk SME team for context, insight, and environmental awareness to better illustrate analytics.
  • Deliver tailored insights (weekly/monthly) that focus on operational KPIs, backlog trends, service level performance, and business-impacting issues.
  • Facilitate regular data-driven discussions with service managers to ensure alignment between analytics outputs and stakeholder priorities.
  • Perform ticket and volume trend analysis to surface opportunities for automation, proactive support, or process refinement.
  • Provide root cause analysis support and proactively identify areas where analytics can inform experience improvement or service design decisions.
  • Manage and evolve analytics specific to stakeholder needs, ensuring consistent delivery of high-quality, timely, and relevant analytics.
  • Leverage AI and machine learning techniques to identify trends, detect anomalies, and generate insights for stakeholders.
Job Requirements
Details:

  • Bachelor's degree or equivalent work experience preferred. Typically requires a minimum of 2 years of related experience.
  • Experience mining data from various sources
  • Skills using a variety of statistical and business intelligence tools, including Minitab, Excel, R, SQL, Business Objects, Power BI, Tableau, Qlik Sense, Python, and SAS Business Intelligence
  • Good English communication skills - ability to communicate thoroughly through verbal and written mediums
  • Knowledge of ticketing tools such as CA, Unicenter, ServiceNow, Remedy, Siebel, CRM etc.
  • Basic knowledge on ITIL version 3 frameworks (Incident Life Cycle Management)
  • Ability to observe, asks questions, listen actively, and give and accept feedback effectively
  • A high energy level, adaptability, assertiveness, patience, and ability to work in a team environment
  • Familiarity of computers and infrastructure level technical terms
  • Ability to work autonomously
  • Flexibility in assigned working hours
  • Time management and follow-up skills with ability to plan, organize, and prioritize a large workload, and handle several tasks simultaneously
  • An understanding and observance of strict confidentiality policies and standards
  • Attendance and schedule adherence are requirements of this position
  • Knows and applies fundamental concepts, practices and procedures of particular field of specialization
  • May develop advanced skills using tools and equipment appropriate for the position or specialization
  • Using established procedures and working under immediate supervision, performs assigned tasks
  • Work is routine and instructions are usually detailed

#LI-LD1, #LI-REMOTE

Pay Range:

Based on Experience


More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
Analytics
Employment Type:
Full time

About Company

Stefanini Philippines, Inc.

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 146375313

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Last Updated: 25-04-2026 08:53:40 AM
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