Business Analyst

Overview

We are seeking an experienced Functional Business Analyst with 8-10 years of experience in business analysis, requirements management, functional documentation, and testing. The ideal candidate must have hands-on experience working with Microsoft Dynamics CRM and be comfortable engaging business stakeholders and technical teams throughout the project lifecycle.

Key Responsibilities

Requirement Gathering & Analysis

• Engage business users and key stakeholders to understand business objectives, operational challenges, processes, and system requirements.
• Conduct workshops, interviews, process walkthroughs, and requirement-gathering sessions.
• Analyse and document business, functional, and non-functional requirements.
• Translate business needs into clear functional specifications, user stories, use cases, and acceptance criteria.
• Identify requirement gaps, dependencies, assumptions, risks, and potential business impacts.
• Validate requirements with stakeholders and obtain formal approval and sign-off.
• Work closely with business and technical teams to ensure requirements are clearly understood and achievable.

Functional Documentation

• Prepare and maintain Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), user stories, use cases, workflow diagrams, and business rules.
• Document current-state (As-Is) and future-state (To-Be) business processes.
• Define screen behaviour, field validations, calculations, system responses, notifications, and exception-handling requirements.
• Prepare data mappings, interface requirements, process flows, and functional impact assessments.
• Develop and maintain a Requirements Traceability Matrix (RTM) throughout the project lifecycle.
• Ensure functional documentation remains accurate and up to date as requirements and solutions evolve.

Testing & Quality Assurance

• Review test strategies, test scenarios, test cases, and expected results.
• Ensure test coverage is aligned with approved business requirements and acceptance criteria.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and production validation.
• Coordinate UAT activities with business users, including test planning, execution, defect tracking, and sign-off.
• Analyse defects, clarify expected system behaviour, and support defect prioritisation and resolution.
• Verify that delivered solutions meet agreed business and functional requirements before deployment.

Requirements

• 8-10 years of experience as a Functional Business Analyst or in a similar role.
• Must have experience with Microsoft Dynamics CRM / Dynamics 365 CRM.
• Strong experience in requirement gathering, business process analysis, and functional specification.
• Strong experience preparing BRD, FRS, user stories, use cases, process flows, and RTM.
• Good understanding of the end-to-end SDLC.
• Hands-on experience supporting SIT, UAT, regression testing, and defect management.
• Strong stakeholder management, communication, facilitation, and documentation skills.
• Ability to effectively bridge business requirements and technical implementation.