Lead business process analysis and transformation initiatives by identifying improvement opportunities through data-driven insights, business trend analysis, and value stream mapping.
Manage cross-functional projects from initiation to implementation, ensuring alignment with business objectives, timelines, and quality standards while applying Lean Six Sigma or project management methodologies.
Conduct root cause analysis on operational issues and performance gaps, recommending sustainable solutions to improve efficiency, cost, and service delivery.
Partner with key stakeholders across operations, technology, and leadership teams to gather requirements, manage expectations, and drive change adoption.
Monitor project outcomes and performance metrics, preparing reports and presentations to communicate progress, risks, and results to senior management.
