Business Analyst

Experience: 5 years

About the Role

As a Digital Business Analyst, you will drive digital transformation by working in a product-centric, agile delivery environment. You'll partner closely with product leadership and cross-functional teams (product/project managers, architects, engineering, security, vendors) to discover user needs, shape solution direction, and deliver iterative improvements to both new digital initiatives and existing systems—ensuring outcomes are user-centric, secure, and aligned to Whole-of-Government (WOG) standards.

Key Responsibilities

• Apply product thinking to understand user problems and articulate the why behind features—beyond requirements capture
• Lead user-centric discovery with business teams to elicit citizen, industry, and internal user needs using human-centred and visual techniques
• Use Design Thinking / Service Design methods to identify pain points, define future-state journeys, and shape product vision
• Work within Agile/Scrum to write clear user stories, define acceptance criteria, and refine/manage the backlog to deliver value iteratively
• Support product lifecycle management for existing systems: enhancements, issue triage, operational support, and decommissioning planning
• Evaluate and recommend technology options aligned to digital direction (e.g., cloud adoption, legacy modernisation, SG Tech Stack) with a focus on scalability and sustainability
• Collaborate with stakeholders across other agencies, and industry partners to ensure alignment and ecosystem fit
• Coordinate with vendors, interface partners, and helpdesk teams to troubleshoot issues and ensure fixes align with roadmap priorities
• Use data, user feedback, and product performance signals to drive continuous improvement and propose measurable enhancements
• Ensure delivery aligns with WOG governance, security, and compliance requirements

Preferred Skills

• Degree in Computer Science / IT / Engineering (or related discipline)
• 5+ years in business analysis, product owner, or similar roles in a product-centric environment
• Strong track record delivering in Agile/Scrum (or similar modern delivery methodologies)
• Demonstrated ability to run discovery, facilitation, and prototyping activities and translate findings into actionable backlog items
• Experience supporting enterprise systems with multi-stakeholder/vendor coordination (including ops and incident triage)
• Familiarity with WOG frameworks, security policies, and compliance standards
• Advantage: working knowledge of AI tools/concepts applied to delivery, analysis, or operations
• Strong stakeholder engagement and communication skills—able to influence, align, and present clearly to mixed audiences
• Self-driven, adaptable, and committed to continuous learning and improvement