Building Property Head

JOB SUMMARY:

The Building Property Head shall be responsible for the day-to-day building/condominium/commercial operations, ensuring a safe environment, peaceful surroundings, adherence to rules, policies, and standards, and protection of property values. He/She shall be the point person of all unit owners and tenants with regard to queries, requests, and concerns they might have relevant to their property or leased space.

JOB DUTIES AND RESPONSIBILITIES:

STRATEGIC

1. Draft, implement, and revisit building rules, ensuring they are adhered to and are continuously and uniformly implemented across all unit owners, tenants, guests, visitors, deliveries and other suppliers.
2. Review third-party deployments and monitor performance in compliance with quality standards and adherence to contract stipulations, viability and cost impact.
3. Establish relations with local government units and associations for building/condominium requirements and possible needs, e.g., police, fire department, barangay, waste management, emergency medical services, etc.

PROPERTY MANAGEMENT

1. Provide overall leadership and direction to all building staff (Building Administration, Security, Engineering, Housekeeping, and Tenant Relations) to ensure smooth operations and interface. Prepares staff schedule and ensure their availability 24/7; if not, ensure proper scheduling to correspond with building requirements
2. Readily assists unit owners/tenants with their needs and readily responds to requests, complaints, conflicts, or disputes that may arise within the building and move towards a resolution.
3. Oversee and ensure maintenance and upkeep of building grounds and common areas, safety and security of all occupants. Ensure all building equipment and hardware, electricals, elevators, STP, generators, and facilities are in good working condition.
4. Maintain a proper waste disposal program compliant with environmental regulations.
5. Maintain an inventory list of all supplies, equipment and materials used by the property being handled. Ensures proper dispensing and deployment through a control log monitoring cost and usage for optimum utilization.
6. Ensure key control, storage, inventory, dispensing and replacement procedures are in place.
7. Handle and monitors occupancy. Welcomes new Unit Owners, hands over the units and the keys, does briefing, orientation and familiarization with House Rules, Services and various locations
8. Issues notices and fines to erring and non-compliant unit owners and tenants for consistent violations and after several mediations
9. Handle all 3rd party service providers, monitoring performance and adherence to SLA's
10. Review all contracts and ensures timely renewals and processing of payments
11. Assist unit owners and tenants with 3rd party providers and others ensuring safety and compliance to building/condominium rules and regulations while within the premises. Monitor tenant move ins and temporary move-outs (vacations) ensuring security of the premises.
12. Proper dissemination to Unit Owners and tenants and preparation in the event of announcements of oncoming disasters. In charge of Emergency Preparedness Programs and drills for the building tenants
13. Accept handed over units, in coordination with stakeholders and technical team and notes exception findings, coordinates for rectification prior to acceptance (for move out) and release to new unit owners
14. Handle accreditation of vendors (street goods) as a matter of provision and to ensure the safety and security of the building occupants and tenants

TECHNICAL (HARD SERVICES)

1. Maintain a PMP (Preventive Maintenance Program) ensuring maintenance duties and schedules for both soft and hard services are adhered to at all times to ensure zero downtime
2. Handle repairs and maintenance issues as they arise outside the PMP schedules
3. Complete and revisit the Disaster Management Plan, Emergency Procedures, Risk Assessment and Structural Integrity of the Building ensuring readiness at all times

FINANCIAL

1. Prepare forecast and monitor budget and expenses ensuring efficient use of allocations.
2. In charge of billing preparation, distribution and collection of dues in liaison with finance.
3. Spearhead and monitor building activities that will promote spirituality and good relations among unit owners; possibly revenue earning

COMPLIANCE

1. Ensure compliance to statutory and regulatory requirements; Monitor payments and deadlines of permits etc.; facilitate requisitions and coordinate with Head Office
2. Equip with proper trainings relevant to regulatory requirements such as but not limited to DENR, LLDA (environmental) pest control, building management, technical equipment
3. Prepare weekly, monthly reports and ensure accurate and timely submission

All other duties that may be assigned from time to time

JOB QUALIFICATION:

Educational Background and Credentials/Professional Licenses

1. Graduate of any 4-year service course; Bachelor or Business preferably Administration based
2. Technical Knowledge specifically for building equipment (Professional License an advantage)
3. Has basic training in Customer Service Modules

Work Experience

1. Has handled large scale communities of 100 tenants and above
2. Exposure in property management and tenant relations.

Technical Knowledge/Skills and Psycho-emotional skills (Tools, Programs, Applications, Behavioral Attributes)

1. Above average communication, coordination and negotiation skills. Composed and can do creative problem solving
2. Keen attention to details and quick to respond and results oriented
3. Efficient office management and organization skills; Basic computer skills
4. Organized reporting skills