Job Responsibilities
- Provide technical support for applications, including troubleshooting and resolving user issues - specific interest with M365 Apps for Enterprise, Adobe Digital Media Applications and Emulation Applications
- Product Lifecycle Management and Support for desktop applications maintains version control within the environment and knowledge of the lifecycle information for product roadmaps
- Utilize ServiceNow to resolve support incidents, service request and deploy configuration changes as required
- Assist in the installation, configuration, and maintenance of desktop applications
- Create and update documentation, including user guides and troubleshooting manuals
- Work with vendors to know and understand lifecycle information
- Provide consultative services to end-users regarding product availability, use, cost, and roadmap
- Monitor application performance and suggest improvements to enhance user experience
- Stay updated with the latest software updates and industry trends
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Job Qualifications
- Undergraduate degree or equivalent IT experience
- 5+ years minimum experience in a technical support role, preferably with desktop applications
- In-depth understanding of the Windows registry and application installation/configuration
- Solid knowledge of operating systems (Windows, macOS) and desktop application environments
- Proven solid analytical and problem-solving skills
- Proven excellent communication and interpersonal skills
- AI User skills
- Leverage AI tooling for research and analysis
- Uses AI to streamline daily workflows and processes
- Proven ability to work independently and as part of a team
- Proven customer-focused attitude with a commitment to providing high-quality support. Advanced understanding of desktop application installation, configuration, and troubleshooting
Preferred Qualifications:
- Certification in relevant technologies or methodologies (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL)
- Experience with creation of Test Plan/Test Cases
- Experience with remote desktop support tools and software
- Familiarity with scripting languages such as PowerShell
- Knowledge of network protocols and troubleshooting
- Knowledge/support experience with emulators (IBM Personal Communications and Rocket Software Reflection Desktop)
- Proficient with the Microsoft Office Suite and other M365 Applications
WHAT WE OFFER:
- Market Competitive Pay Levels
- Hybrid
- Retirement Plan
- Medical Plan (HMO) from Day 1 of employment
- Dental, Medical, and Optical Reimbursements
- Life and Disability Insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Tuition Fee Reimbursement
- Employee Assistance Program (EAP)
- Annual Performance Based Merit Increases
- Employee Recognition
- Training and Staff Development
- Employee Referral Program
- Employee Volunteerism Opportunity
- All Mandatory Statutory Benefits
WHO WE ARE:
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
