Broker Support Administrator

Join a well-established Australian insurance brokerage that is committed to providing personalised advice, exceptional service, and long-term risk solutions for businesses and individuals across a diverse range of industries

The Opportunity

The Broker Support Administrator will play an integral role in supporting the broking team by coordinating insurance administration activities, maintaining accurate client and policy information, liaising with insurers, and helping ensure day-to-day operations run efficiently. This opportunity is ideal for an insurance professional who enjoys working behind the scenes, takes pride in producing accurate work, and thrives in a structured, fast-paced environment

Why join us

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programme
• Flexible work setup
  
  

Staff Testimonial


Working for the best client and loving what you do makes everything enjoyable at work. - Senior Broker, ASW Philippines.

What You'll Do

• Support the preparation and processing of policy renewals, new business applications, coverage updates, and general insurance servicing activities.
• Coordinate with brokers, insurers, underwriters, and internal stakeholders to obtain information, monitor progress, and ensure tasks are completed on time.
• Maintain accurate client records, policy information, file notes, and supporting documentation across brokerage systems and databases.
• Assist with claims administration, outstanding requirements, and policy-related enquiries while ensuring high levels of accuracy and responsiveness.
• Monitor workflows, follow up outstanding actions, and help keep insurance portfolios organised and up to date.
  
  

Key Criteria

• At least 3 years experience in insurance broking support, insurance administration, underwriting support, or a similar insurance-related role.
• Exposure to policy administration, renewals, endorsements, claims support, or general insurance servicing activities.
• Experience using insurance broking or policy management platforms, with the ability to quickly learn new systems and processes.
• Strong written and verbal communication skills with a high level of professionalism and attention to detail.
• Highly organised and proactive, with the ability to manage multiple priorities and work effectively with minimal supervision.
  
  

Work Set Up

• Manila (BGC, Taguig): Australian business hours (6:00 AM to 3:00 PM PHT) with full onsite work during the first 3-6 months. Hybrid working arrangements may be considered thereafter, subject to performance and business requirements