Job Description
Provided customer support for an athletic apparel retail and e-commerce brand by assisting customers with product inquiries, order management, shipping updates, returns, exchanges, refunds, and loyalty program concerns. Delivered accurate product recommendations, resolved customer issues efficiently through phone, chat, or email, and ensured a seamless omnichannel shopping experience while maintaining brand standards and high customer satisfaction.
Responsibilities
Assisted customers with online orders, returns, exchanges, and shipping inquiries.
Provided product recommendations and information on athletic apparel.
Resolved customer concerns through phone, chat, or email while ensuring a positive customer experience.
Managed order status, cancellations, refunds, and loyalty program inquiries.
Maintained accurate customer records and adhered to company policies and service standards.
Delivered brand-aligned support to enhance customer satisfaction and loyalty.
Job Requirements
Night Shift
Onsite
6 Months
High School Graduate (Old curriculum) / ALS Graduate
Must have at least 6 months BPO experience
LOB: Blended (must be amenable with a voice, chat, and/or sms set up)
Sales background
Interest or knowledge in sports is preferred
Good communication skills
Full-time permanent position (CSR)
Strictly no working students
Good with shifting schedule
Salary Package: 20.4k-23.4k
Permanent Onsite Work Set-up: Greenhills, San Juan
