Job Description

The Brand Ambassador Team Lead will be responsible for ensuring the success of our retail points of sale, delivering consistently on-brand, exceptional customer experience through our Brand Ambassadors (BA). You will be accountable for the end-to-end operations of your assigned doors, from ensuring BA performance is up to brand standards, product availability, and proper merchandizing tracking performance versus sales targets and assessing opportunities from observing competitor dynamics.

KEY RESPONSIBILITIES

You will:

Team Leadership and Supervision

Lead, coach and motivate Brand Ambassador to achieve and exceed sales targets
Ensure that Brand Ambassadors are up to date about product knowledge, trained on selling technique best practices, and compliant with company and grooming standards
Monitor attendance, punctuality and conduct
Evaluate Brand Ambassadors to provide performance assessment, feedback and mentoring to consistently improve performance
Act as main communication link with BAs, Management including Partners (e.g. floor managers)

Retail Operations

Ensure all doors have Brand Ambassador on post based on sales, location, and management direction (BA headcount, assignment, shifts)
Ensure product availability, proactively communicating urgent stock situations and monitoring replenishments as well as coordinating product pull-outs as necessary
Ensure perfect basics with regard to counter experience: Counter is clean and well-maintained, testers are complete, planogram is followed and up-to-date, promotions are communicated, BA is friendly and ensures good customer experience
Ensure that all new launch assets and merchandizing materials are properly presented in the counters, liaising as needed with Visual Merchandizing
Ensure stock counts are up-to-date and properly reconciled
Ensure proper cash reconciliation for brand-operated shops and kiosk

Retail Sales and Performance Management

Drive sales performance and ensure achievement of assigned targets, monitoring individual and team KPIs
Support and spearhead collaboration with various teams as needed to ensure sell-out performance meets targets (e.g. Supply Chain, Marketing, Finance)
Propose and implement action plans to address sales gaps
Prepare regular sales reports (Daily/ Weekly/ Monthly), and share insights on overall category performance, competitive dynamics, and best practices

QUALIFICATIONS

Experienced in beauty, personal care, or related industry
Proven experience in leading, managing, and training field teams, preferably Beauty Advisors or Brand Ambassadors.
Strong people management, coaching, and communication skills.

Work Schedule: Tuesday to Saturday

Shift Schedule: Day shift (4 days field work, 1 day work-from-home)

Location: Davaoor within Mindanao