Lead and manage day-to-day operations across their assigned site, ensuring compliance with company standard operating procedures (SOPs).
Conduct regular store inspections to maintain operational efficiency, product displays, cleanliness, and adherence to safety protocols.
Staff Leadership and Development
Supervise, coach, and motivate team members to enhance performance, productivity, and customer satisfaction.
Assist in the onboarding, training, and development of new employees fostering a positive work environment.
Conduct performance evaluations, provide constructive feedback, and carry out necessary disciplinary actions to address poor performance.
Inventory and Financial Management
Monitor sales performance, analyze Key Performance Indicators (KPIs), and implement action plans to achieve or exceed sales targets and budget goals.
Oversee inventory control procedures, ensuring accurate stock levels and minimizing waste by verifying the store crews opening and closing inventory records and reports.
Prepare and monitor expenses, budgets, and various management reports, including profit and loss statements, sales data, and labor reports for assigned branch.
Quality and Compliance
Ensure strict compliance with all food safety, sanitation, and hygiene protocols.
Address and resolve product and service quality issues promptly and professionally handle escalated customer complaints.
Marketing and Strategy
Collaborate with the marketing team to oversee the implementation of marketing promotions, seasonal product rollouts, and other initiatives.
Collect customer feedback and observe customer spending behavior to effectively upsell products and align sales efforts with marketing initiatives.
Working Condition/Environment
Willing to work at the assigned branch location.
Open to work in a shifting schedule, including weekends and holidays.
Job Specification
Bachelors degree in Business Administration, Hospitality Management, Food Technology, or a related field.
Minimum of 1 year of supervisory or managerial experience in multi-unit management, food production, or the retail bakery industry.
Experience with e-commerce, commerce, or food delivery apps (ex. GrabFood) is an advantage.
Strong knowledge of inventory management, customer service, and food safety standards.
Excellent leadership, organizational, and problem-solving skills.
Proficient in Point of Sale systems, Microsoft Excel or Google Sheets, and report preparation.
