We are seeking a skilled and customer-focused Branch Service Officer for our Sorsogon Branch. As a Branch Service Officer, you will play a vital role in delivering exceptional banking services and experiences to our valued customers.
What you'll be doing
- Providing personalized customer service and responding to inquiries in a professional and timely manner
- Processing various banking transactions such as deposits, withdrawals, and fund transfers
- Assisting customers with account openings, closures, and maintenance
- Promoting and cross-selling the bank's products and services to customers
- Maintaining accurate records and documentation of all customer interactions and transactions
- Identifying and reporting any suspicious activities or potential security concerns
- Collaborating with the branch team to ensure seamless service delivery and a positive branch environment
What we're looking for
- At least 3 year of experience in a customer-facing role, preferably in the banking industry and supervisory function.
- Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
- Strong numeracy and attention to detail to ensure accurate processing of financial transactions
- Basic knowledge of banking products, services, and regulatory requirements
- Proficiency in Microsoft Office applications, particularly Excel and Word
- A customer-centric mindset and a commitment to providing exceptional service
- Fluency in English and the local language
