Be part of a purpose-driven bank that values simplicity, integrity, magis, and ubuntu.
We are looking for a Branch Operations Head for our Dagupan Branch who will lead and inspire a branch team to deliver excellent service, ensure smooth day-to-day operations, and uphold the highest standards of compliance and customer care.
What You'll Do
- Oversee branch operations and service delivery to ensure compliance with bank policies, regulatory standards, and audit requirements.
- Safeguard the bank by ensuring zero operational losses, strict controls, and risk management.
- Drive financial performance by boosting productivity, reducing costs, and promoting branch telesales.
- Enhance customer experience by addressing inquiries and complaints with speed, empathy, and professionalism.
- Ensure operational efficiency through proper cash handling, record-keeping, approvals, reporting, and security of branch assets.
- Lead, mentor, and motivate branch personnelfostering teamwork, professional growth, and high engagement.
- Build strong relationships with clients, DepEd partners, regulators, and other stakeholders.
- Support strategy execution by finding innovative solutions to improve processes and service delivery.
Job Requirements:
- Minimum of 5 years of experience in a branch operations or retail banking management role
- Thorough understanding of banking regulations, policies, and best practices
- Excellent leadership and people management skills, with the ability to motivate and develop a team
- Strong problem-solving and decision-making abilities, with a focus on risk mitigation
- Proficient in financial analysis and reporting, with a keen eye for detail
- Excellent customer service orientation and the ability to build positive relationships with clients
- Bachelor's degree in Business, Finance, or a related field, or an equivalent combination of education and experience
