A Branch Service Officer at City Savings Bank, Balamban Branch Cebu is a leadership position responsible for supervising day-to-day branch operations, ensuring excellent customer service, and supporting branch staff. Key duties include managing service delivery, ensuring regulatory compliance, and collaborating with the team to achieve operational efficiency and customer satisfaction.
Key responsibilities
- Oversee the smooth running of branch activities, including service delivery and customer transactions.Make sure all operations adhere to the bank's regulations and the standards set by the Bangko Sentral ng Pilipinas.
- Lead the team in providing exceptional service to bank customers.
- Support and develop subordinates, foster a collaborative environment, and manage performance.
- Leverage communication, problem-solving, and organizational skills to enhance operational efficiency and customer satisfaction.
Job Qualifications:
- A graduate of any business degree or equivalent.
- At least 5 year experience, 1 year supervisory experience in cash and loans operations within a bank is often required.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), excellent communication (written and oral), marketing, interpersonal, and leadership skills.
