Branch Manager - Plaza De Oro Tarlac

Main Duties and Responsibilities:

• Oversee day-to-day operations of the branch to ensure smooth and efficient functioning
• Manage staff schedules and allocate resources to ensure optimal coverage and performance
• Develop and implement standard operating procedures (SOPs) to improve performance and efficiency
• Ensure that the branch complies with all applicable laws, regulations and policies
• Ensure that customers receive prompt and exceptional service in line with the company's standards
• Resolve customer complaints and escalate complex cases to the relevant authorities as needed
• Continuously monitor customer feedback, interpret results and take action to improve customer satisfaction
• Develop and implement a sales strategy that drives revenue growth and meets or exceeds the branch's sales targets
• Identify new business opportunities and market trends to develop new products and services that meet customer's needs
• Build customer relationships to increase customer loyalty and retention
• Monitor the branch's financial performance and identify opportunities to increase profitability and control costs
• Develop and manage the branch budget, ensuring that expenditure is within budget limits
• Conduct financial analysis and reporting to identify root causes of any variances from budget
• Recruit, train, coach and mentor staff to ensure they are equipped with the skills to perform their roles effectively
• Conduct ongoing performance evaluations to identify areas for improvement and implement action plans to address any gaps.
• Foster a positive work environment that encourages staff to be engaged and productive

Qualifications:

• At least 5 years of experience in the same capacity of operation or similar field, 3 years of which is in a supervisory or managerial position
• Bachelor's Degree in Management, Marketing, or Accounting
• Attention to Details
• Proficient in written and verbal communication
• Strong Organizational skills
• Unquestionable Integrity
• Business and strategic planning skills
• Knowledge in Hiring, training, coaching & performance management skills
• Must be computer literate
• Possess strong leadership skills and personality