Branch Manager

Key Responsibilities:

• Manage day-to-day branch operations and ensure smooth workflow
• Drive sales performance and achieve branch targets
• Lead, coach, and supervise branch staff to ensure high productivity and excellent customer service
• Monitor and analyze branch performance, preparing regular reports for management
• Ensure compliance with company policies, procedures, and regulatory requirements
• Handle customer concerns and resolve issues in a timely and professional manner
• Oversee cash handling, inventory, and asset management
• Implement marketing and business development initiatives within the branch's area
• Build and maintain strong relationships with clients and stakeholders
• Ensure proper staffing, scheduling, and team development

Qualifications:

• Bachelor's degree in Business Administration, Management, Finance, or any related field
• With at least 3–5 years of experience in branch operations, preferably in banking, retail, or financial services
• Proven leadership and team management skills
• Strong sales and business development background
• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Willing to be assigned in Kalentong